• Priority: Critical
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 28.12.18, 14:52
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13300 - The photographs in the product catalog are not displayed correctly

I have the same problem when I visualize the photographs on the phone.

You have already found the solution to this problem?

image1(1).png (0.97 MiB)

This ticket does not depend on any other tickets.

Marek (marek) 28 Nov 2018, 14:24

Hi, Raquel.
Please give me a link to your store

Marek (marek) 28 Nov 2018, 15:19

How to reproduce the issue?

Raquel Ardila (andresms2011) 28 Nov 2018, 15:57

Just get on the Web and head for the menu/collection.

Once there, move up and down on the cell and you’ll see it s not going well.

Marek (marek) 28 Nov 2018, 19:37

Strange, but for me it works just fine, (iPhone 7 and Safari). Take a look at my screen recording https://www.dropbox.com/s/mo7ew8kph6x6ulz/ScreenRecording_11-28-2018%2019-33-54.MP4?dl=0

Raquel Ardila (andresms2011) 28 Nov 2018, 19:43

The problem was detected in iPhone X and IPhone 8

Marek (marek) 28 Nov 2018, 19:44

I don’t have such devices right now, I’ll check the issue out tomorrow, hope it’s not critical for you

Raquel Ardila (andresms2011) 03 Dec 2018, 11:24

We still have no solution to this problem?

Marek (marek) 03 Dec 2018, 12:04

I have tested it out on iPhone 8 and there is no such issue

Raquel Ardila (andresms2011) 07 Dec 2018, 01:50

If I’m sorry, on Iphone 8 if it worked, but in iPhone X it doesn t work well

Raquel Ardila (andresms2011) 07 Dec 2018, 01:51

Please, I need a solution now

Marek (marek) 07 Dec 2018, 16:29

Sorry for the delay.
I don’t have iPhone X right now, I’ll try to make a test on Monday

Raquel Ardila (andresms2011) 10 Dec 2018, 14:11

I do not understand how they can take so long to solve a problem as serious as this one.

If you raise and lower the scroll quickly several times the problem appears in both iPhone 8 and X.

Please solve the problem, I need to publish the page urgently

Marek (marek) 10 Dec 2018, 14:18

The problem for us is that we do not see the issue what you described. As soon as we will find it out I’ll let you know. You ticket has highest priority, #1

Marek (marek) 11 Dec 2018, 21:30

Hi, Raquel.
I have possible solution. I need access to your server through FTP to implement it

Raquel Ardila (andresms2011) 11 Dec 2018, 21:52

tell me what is the solution to implement it, I am a computer programmer.
I think it can be faster.
Thank you

Marek (marek) 11 Dec 2018, 22:11

The easiest way is to use following CSS fix:

@media (max-width:1023px) {
.subimage, .product-thumbnail > a > img:nth-child(2) {display:none !important}
Raquel Ardila (andresms2011) 11 Dec 2018, 22:58

It seems that it is not the solution.
It is implemented, you can enter to try it

Marek (marek) 11 Dec 2018, 23:06

Please make sure the cache of your browser is cleared. try another browser or “incognito” mode.

Raquel Ardila (andresms2011) 11 Dec 2018, 23:17

I repeat that I am a programmer and this is not the solution.
You are hiding a secondary image and that is not the problem. The problem lies in the loading of main images.
enter the web and verify that the problem is not solved

Marek (marek) 11 Dec 2018, 23:20
Raquel Ardila (andresms2011) 11 Dec 2018, 23:28

It is normal that it does not happen to you if it is not an iphone 8 or X.

Marek (marek) 11 Dec 2018, 23:29

please record your video

Marek (marek) 11 Dec 2018, 23:45

Could you please disable this option and test it out once again http://take.ms/bXGzE

Raquel Ardila (andresms2011) 12 Dec 2018, 00:00

After making this change, the problem continues

Marek (marek) 12 Dec 2018, 00:11

another try.
Open the file /themes/alysum/assets/css/theme.css find and remove following line: http://take.ms/jk20J

Raquel Ardila (andresms2011) 12 Dec 2018, 01:06

It seems the problem now is solved.
Thank you for everything

Marek (marek) 12 Dec 2018, 10:07

Thank you for your patience as well