- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 28.11.18, 14:13
- Opened by: Raquel Ardila
- Closed by: Marek
- Closed on: 28.12.18, 14:52
- Reason: Closed
- Comment: Glad to help!
Ticket #13300 - The photographs in the product catalog are not displayed correctly
I have the same problem when I visualize the photographs on the phone.
You have already found the solution to this problem?
Comments
Hi, Raquel.
Please give me a link to your store
www.feversave.com:3333
How to reproduce the issue?
Just get on the Web and head for the menu/collection.
Once there, move up and down on the cell and you’ll see it s not going well.
Strange, but for me it works just fine, (iPhone 7 and Safari). Take a look at my screen recording https://www.dropbox.com/s/mo7ew8kph6x6ulz/ScreenRecording_11-28-2018%2019-33-54.MP4?dl=0
The problem was detected in iPhone X and IPhone 8
I don’t have such devices right now, I’ll check the issue out tomorrow, hope it’s not critical for you
We still have no solution to this problem?
I have tested it out on iPhone 8 and there is no such issue
https://www.dropbox.com/s/pynmxbpfaweg66i/File%2003-12-2018%2C%2012%2003%2021.jpeg?dl=0
If I’m sorry, on Iphone 8 if it worked, but in iPhone X it doesn t work well
Please, I need a solution now
Sorry for the delay.
I don’t have iPhone X right now, I’ll try to make a test on Monday
I do not understand how they can take so long to solve a problem as serious as this one.
If you raise and lower the scroll quickly several times the problem appears in both iPhone 8 and X.
Please solve the problem, I need to publish the page urgently
The problem for us is that we do not see the issue what you described. As soon as we will find it out I’ll let you know. You ticket has highest priority, #1
Hi, Raquel.
I have possible solution. I need access to your server through FTP to implement it
tell me what is the solution to implement it, I am a computer programmer.
I think it can be faster.
Thank you
The easiest way is to use following CSS fix:
It seems that it is not the solution.
It is implemented, you can enter to try it
Please make sure the cache of your browser is cleared. try another browser or “incognito” mode.
I repeat that I am a programmer and this is not the solution.
You are hiding a secondary image and that is not the problem. The problem lies in the loading of main images.
enter the web and verify that the problem is not solved
There is no any issue for me https://www.dropbox.com/s/o3bltxspjj4rjz7/IMG_4316.TRIM.MOV?dl=0
It is normal that it does not happen to you if it is not an iphone 8 or X.
please record your video
https://www.dropbox.com/s/44vbe5tv3yzkpf4/V%C3%ADdeo%2011-12-18%2023%2031%2036.mp4?dl=0
Could you please disable this option and test it out once again http://take.ms/bXGzE
After making this change, the problem continues
another try.
Open the file /themes/alysum/assets/css/theme.css find and remove following line: http://take.ms/jk20J
It seems the problem now is solved.
Thank you for everything
Thank you for your patience as well