- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 04.12.18, 23:08
- Opened by: Jorge Urrutia
- Closed by: Marek
- Closed on: 02.01.19, 14:30
- Reason: Closed
- Comment: Glad to help!
Ticket #13321 - Problems with AMP
Hello Marek
I want to start using the AMP module. However, when I activate the module, my page sends me an error 500. And my website is not seen on cell phones. In fact I’m afraid to activate it. The last time was not seen on computers either.
What should I do ?
Greetings.
Comments
Hi, Jorge Urrutia.
I just activated AMP and I don’t see the issue, it works for me https://tiendasantino.com/modules/pk_amp/home
if I enter the link that you send me. I see what I sent you in the first screen.
And I see that it is not activated (second screenshot)
The module is enabled and there are no any errors.
But yes, I see the page is empty, I’ll try to figure out what’s wrong as soon as possible
Okay. Thanks Marek.
I’m going to deactivate it, meanwhile, because you do not see anything on cell phones, and that’s bad for sales.
Let me know if you have information.
Greetings.
Yes, right. I’ll back to you tomorrow, today is too late
There it appears deactivated
Fixed
Hello Marek
Thank you.
In the menu, only appears: how to buy.
How do I add the other menu?
I am very attentive.
Greetings.
You can read about configuration here http://alysum5.promokit.eu/promokit/documentation/#amp
Thanks Marek.
There is another problem, you do not see the products in the categories.
I will have to configure something else?
It works fine now
Okay. Thank you :)
I will check it to see if there is a problem (hopefully not)
Great! Let me know if you will find any problem. We keep working on AMP module to make it better
Sorry, the attached image does not apply.
The products appear :)
How can I put the chat I use on my page normally? It no longer appears on the phone :(
Any ideas:
-No cart popup
-No balloon appears on the car icon, showing the amount of products added.
There are no such options in AMP version. We will try to add it in the further updates
Marek. I have the following problem with AMP
I put products in the home, but if I enter the product you can not see the file. You see a blank page.
Can you see it please :)
The other.
-Simple blog, it does not work well for a long time. He never lets me put a picture on the cover and you do not see anything in reality.
-The instagram module does not work the carrousel auto play.
Sorry to bother you so much.
No problem with bothering. That is only first module version and we have to implement more features there.
Right now I’m working on the issue with products…
Do you use some cache module? I’m asking because even if I edit theme code I don’t see my changed in browser
Not at all. I have few modules installed, but none that have to do with cache. Thats what I think. I have never installed anything regarding the cache.
maybe the people on the server have to delete some cache. Once they had to do it for the subject of some images
Can you find the problem of the products of the home?
Sorry to insist, what happens is that it is wrong that does not lead anywhere, especially for customers.
I have finally found the issue and now it works
Thank you very much Marek.
If now it works perfect :)
Marek, I want to ask you a favor. If you can obviously.
The header or the menu can be sticky? Since if a customer enters a category to see products and low, and low, and low (because I have many products) and then wants to change to another category, you have to do a lot of scrolling up.
I always think of them.
Hello Marek, I have exactly the same issue with amp module.
Products are not displayed on category pages.
Would you please let me know how did you solve it ?
Thanks!
Hi, Emilie.
We will release an update soon
Hello Marek
Hope you are well.
The following happens:
Every day the AMP module is deactivated at a certain time. I do not know what time yet.
The order of the products in the categories is “date of creation” and in computers shows well. But, on cell phones shows another order and I do not know how to correct that.
Can you help me please.
Hello Marek, I have exactly the same issue with amp module.
Products are not displayed on category pages.
Would you please let me know how did you solve it ?
Thanks!
Hi, Emilie.
What is the path to your prestashop?
Hi Marek you have all the details in my profile that is filled with access to the backoffice if needed.
Thank you
Yes, I have and I can connect, but there are a lot of folder and I have no idea where your Prestashop is installed
The folder is /clickandbuilds/test2/NewFolder
Thank you Marek
The module has been updated
Hello Marek
Hope you are well.
Which module did you update?
AMP module
okay.
and I must update it from my panel?
It is that the update option does not come out now: /
I attached picture
you have nothing to do, it should just work