• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.12.18, 09:55
  • Opened by: Walter Fontana
  • Closed by: Marek
  • Closed on: 01.02.19, 12:02
  • Reason: No answer from a customer

Ticket #13384 - Tax problem in Cart

Hi,
in Prestashop i set prices excluding VAT. if I add a product on offer to the cart there is a problem. In the cart the regular price is different; it is including VAT. Do you know why?

Moreover the total of the cart is excluded taxes, while it should add the taxes. Is possible solve it?

I attach an image to explain myself better

You must change hosts file to see the website with
46.28.0.43 timbriveloci.it
46.28.0.43 http://www.timbriveloci.it

Attachments:

Tax-Problem.jpg (145.8 KiB)

Comments

Walter Fontana 18 Dec 2018, 09:20

Sorry,can i have an answer? Can you solve this problem or do a customization for us?

Marek 18 Dec 2018, 10:53

Hi, Walter.
Sorry for the delay.
I need access to your server. Current credentials doesn’t works

Walter Fontana 18 Dec 2018, 11:14

You must change hosts file to see the website with
46.28.0.43 timbriveloci.it
46.28.0.43 http://www.timbriveloci.it

the credentials are right

Marek 18 Dec 2018, 11:36

I already have it in my “hosts” file. But I’m not able to connect to your server through FTP

Walter Fontana 18 Dec 2018, 11:41

FTP PORT: 31210

Walter Fontana 18 Dec 2018, 11:43

the other credentials are the same

Walter Fontana 18 Dec 2018, 12:15

right price is 23,90

Marek 18 Dec 2018, 12:31

The price is generated in the Prestashop core and the theme just show it, I have no idea why it shows different prices. The best way in this case is to switch to default prestashop theme and check out the issue there.

Walter Fontana 18 Dec 2018, 12:46

Can you do this for us? Because also the total of the cart is excluded taxes, while it should add the taxes. Can you also do it for a fee?

Marek 18 Dec 2018, 13:00

You have to make a backup before switching the theme.

Walter Fontana 18 Dec 2018, 16:05

I finish some things on the site before the backup. I rewrite you as soon as I have finished and backed up the site. Can you tell me how much this customization could cost?