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  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 01.02.19, 12:02
  • Reason: No answer from a customer

Ticket #13384 - Tax problem in Cart

Hi,
in Prestashop i set prices excluding VAT. if I add a product on offer to the cart there is a problem. In the cart the regular price is different; it is including VAT. Do you know why?

Moreover the total of the cart is excluded taxes, while it should add the taxes. Is possible solve it?

I attach an image to explain myself better

You must change hosts file to see the website with
46.28.0.43 timbriveloci.it
46.28.0.43 http://www.timbriveloci.it

Tax-Problem.jpg (145.8 KiB)

This ticket does not depend on any other tickets.

Walter Fontana (cmgroup-web) 18 Dec 2018, 09:20

Sorry,can i have an answer? Can you solve this problem or do a customization for us?

Marek (marek) 18 Dec 2018, 10:53

Hi, Walter.
Sorry for the delay.
I need access to your server. Current credentials doesn't works

Walter Fontana (cmgroup-web) 18 Dec 2018, 11:14

You must change hosts file to see the website with
46.28.0.43 timbriveloci.it
46.28.0.43 http://www.timbriveloci.it

the credentials are right

Marek (marek) 18 Dec 2018, 11:36

I already have it in my "hosts" file. But I'm not able to connect to your server through FTP

Walter Fontana (cmgroup-web) 18 Dec 2018, 11:41

FTP PORT: 31210

Walter Fontana (cmgroup-web) 18 Dec 2018, 11:43

the other credentials are the same

Walter Fontana (cmgroup-web) 18 Dec 2018, 12:15

right price is 23,90

Marek (marek) 18 Dec 2018, 12:31

The price is generated in the Prestashop core and the theme just show it, I have no idea why it shows different prices. The best way in this case is to switch to default prestashop theme and check out the issue there.

Walter Fontana (cmgroup-web) 18 Dec 2018, 12:46

Can you do this for us? Because also the total of the cart is excluded taxes, while it should add the taxes. Can you also do it for a fee?

Marek (marek) 18 Dec 2018, 13:00

You have to make a backup before switching the theme.

Walter Fontana (cmgroup-web) 18 Dec 2018, 16:05

I finish some things on the site before the backup. I rewrite you as soon as I have finished and backed up the site. Can you tell me how much this customization could cost?

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