- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.01.19, 13:18
- Opened by: caravntrader
- Closed by: Marek
- Closed on: 30.03.19, 19:51
- Reason: No answer from a customer
Ticket #13527 - update failed
Hello,
I updated the theme to the latest version. I become an error when i open the Alysumsetting module.
Regards
Comments
…and that what i get on that Frontoffice
Hi, caravntrader.
What theme version did you have before?
Do you have a backup of your store?
…and that what i get on that Frontoffice
i use Alysum v.5.2.5 on PS v.1.7.4.3.
i used the module alysum setting “update button”.
yes and i did a rollback.
do i have to update my PS version bevor i update alysum theme?
Yes, try to update Prestashop first, that update the theme.
I suppose the problem is in page builder module, you can try to restore only this module in case of some issues
Hello, still have problem with Pagebuilder module while update the theme to the latest version. i use alysum 5.2.5 on PS 1.7.5.0
If i restore the module i will lose my setting! Any other solution?
I have no access to modules in your back office to check that out, please extend my permissions
…have also a problem with the themesetting module after doing the upgrade.
I have no access to modules in your back office
Done, Please recheck with the new login password
Can I get access to your database to make a fix, as I can see the update is not finished for now
I mean phpMyAdmin
same as fpt login.
can you please tell me about the changes that you make?
how should it take. i mean, the shop is down at the moment. should i backup?
how long should it take. i mean, the shop is down at the moment. should i backup?
no, don’t touch anything. I need a link to your phpmyadmin to update database
https://serv331.ssd-webhosting.de:8443
Database is updated, please test out how it works
Seems to be ok. Thank you.
can you please tell me about the changes on the DB?
Yes, I just added missed row “is_amp” into the page builder table
i see, it because of the new AMP module.
Thank you.
you are welcome
The Pagebuilder editor is now loading tooooo long!
I see an error in browser’s console.
Please update all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
done
Sorry for the delay. Do you still need a help with that?