• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 16.01.19, 23:02
  • Opened by: Ales
  • Closed by: Marek
  • Closed on: 01.02.19, 12:31
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13555 - Smartsupp module is not displayed

Hi, I have problem with displaying chat module (Smartsupp) on the frontend. Modul is set alright. I have tried to set PS to the default theme and its working correctly (on bottom right corner there was chat window). When I have switched to Alysum theme there is no chat window (and in html no evidence of module JS script). I use page builder. I suppose basic hooks should work with page builder too. Do I miss something to set? Thank you.

Comments

Marek 17 Jan 2019, 10:07

Hi, Ales.
Try to reset that module, it should work now

Ales 17 Jan 2019, 12:39

Now its working. Thank you! Where was the problem?

Marek 17 Jan 2019, 14:37

I just added necessary hook for that module

Ales 17 Jan 2019, 21:38

Could you tell me where is the modification? I cannot find it. If I update the theme hook will remain or I will have to change something. Thank you.

Marek 17 Jan 2019, 22:23

the file what was edited is smartsupp.php
I have added “displayFooterBuilder” hook