- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 16.01.19, 23:02
- Opened by: Ales
- Closed by: Marek
- Closed on: 01.02.19, 12:31
- Reason: Closed
- Comment: Glad to help!
Ticket #13555 - Smartsupp module is not displayed
Hi, I have problem with displaying chat module (Smartsupp) on the frontend. Modul is set alright. I have tried to set PS to the default theme and its working correctly (on bottom right corner there was chat window). When I have switched to Alysum theme there is no chat window (and in html no evidence of module JS script). I use page builder. I suppose basic hooks should work with page builder too. Do I miss something to set? Thank you.
Comments
Hi, Ales.
Try to reset that module, it should work now
Now its working. Thank you! Where was the problem?
I just added necessary hook for that module
Could you tell me where is the modification? I cannot find it. If I update the theme hook will remain or I will have to change something. Thank you.
the file what was edited is smartsupp.php
I have added “displayFooterBuilder” hook