• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 18.01.19, 13:21
  • Opened by: Sylvia Slobbe
  • Closed by: Marek
  • Closed on: 01.02.19, 12:33
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13565 - AMP theme, no products

Hi,

I activated AMP, enabled SSL and friendly url.
When opening the menu on mobile and selecting a categorie the products are not showing.
I searched here and found this link: http://alysum5.promokit.eu/promokit/documentation/#amp-troubleshooting.

I checked everything but still no products on my mobile.

Can you help me with this issue?

Comments

Marek 18 Jan 2019, 16:01

Hi, Sylvia.
Thank you for your report, I have found out and fixed the issue

Sylvia Slobbe 18 Jan 2019, 16:26

Hi Marek,
Thanks, but of I select a product to go to the product page I see ab error.

Marek 18 Jan 2019, 17:16

Try now, all should be fine

Sylvia Slobbe 18 Jan 2019, 19:48

Your support is great, thanks.

But the next problems are visible now.
1. All products shows “out of stock” label, even if they are on stock.
2. On product page the price is show twice.

Marek 18 Jan 2019, 20:23

I’ll check that out and back to you with a solution as soon as possible

Marek 19 Jan 2019, 11:32

Now all should be fine

Sylvia Slobbe 25 Jan 2019, 08:48

Almost, the label now only stands for products that are in stock.

The page builder will continue to load again when I open it. Is there a way that I can solve this myself or do I always have to ask?

Marek 25 Jan 2019, 10:31

For now AMP layout is empty, did you configuring something there? http://take.ms/0ZgeD

Sylvia Slobbe 25 Jan 2019, 10:42

Not yet, I only updated the theme last week

Marek 25 Jan 2019, 13:11

Seems something wrong with current AMP layout, I see you have created new one, so please try to build it.
As for the labels, I don’t see them for example here https://www.catsclusive.nl/presta17/module/pk_amp/category?id_category=109, but what labels should be there, I don’t see any labels in the desktop version as well https://www.catsclusive.nl/presta17/109-acana

Sylvia Slobbe 25 Jan 2019, 13:23

For example on this site: https://www.catsclusive.nl/presta17/module/pk_amp/category?id_category=146

I can use the AMP builder, but if I add a banner I don’t see this on mu site.

The normal page builder is the one I can’t use, because it is loading all the time

Marek 25 Jan 2019, 13:36

Ok, I see, I’ll try to figure out what’s wrong and fix it as soon as possible

Marek 25 Jan 2019, 15:11

I have found out a reason of the issue. You have to increase “max_user_connections” parameter in your mysql configuration http://take.ms/mfwU5

Sylvia Slobbe 25 Jan 2019, 19:13

Thanks, I asked my hosting provider. They sais it is not possible. So I have to look for another theme I think :(

Marek 26 Jan 2019, 12:27

In your place, I would change hosting provider for more user friendly