• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 28.01.19, 14:47
  • Opened by: Walied Khiskia
  • Closed by: Marek
  • Closed on: 01.03.19, 16:12
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13628 - Add images to the SLIDER SHOW

Hi
When I add images to the slider show this error appears you can help me to find a solution
https://snag.gy/U5heIm.jpg

Comments

Walied Khiskia 28 Jan 2019, 14:53

And also have the same problem to show the product pictures in the store

Marek 28 Jan 2019, 14:57

Try to delete sliders and then import them back

Walied Khiskia 28 Jan 2019, 15:00

I did it and the problem still exists and the product pictures do not show up either

Marek 28 Jan 2019, 15:04

Now it should be fixed

Walied Khiskia 28 Jan 2019, 15:11

Yes, the SLIDERSHOW problem has been resolved but the product image problem has not been resolved
https://snag.gy/f8B9Pg.jpg

Marek 28 Jan 2019, 15:14

I’m not sure that is the theme issue. Check out your image settings and try to regenerate them

Walied Khiskia 28 Jan 2019, 15:20

checked the image settings and also the SLIDERSHOW problem returned again
https://snag.gy/9OQhMo.jpg

Marek 28 Jan 2019, 15:23

I don’t know why, but the module can not generate thumbnails in time. Try to remove your image like at the screenshot and upload it again http://take.ms/GvBA3

Walied Khiskia 28 Jan 2019, 16:12

You have full access to the site please solve the problem

Marek 28 Jan 2019, 16:42

Please try now.
That module has been purchased on theme forest, and usually I have write to it’s support and ask them to fix the issue. But I have make a fix for you, I hope you appreciate that.

Walied Khiskia 29 Jan 2019, 20:57

I have tried access the site.
The site left as is without the ability to see the images!!
Please solve me the problem.

Marek 29 Jan 2019, 21:05

That was not our theme issue. you had broken .htaccess file. I just regenerated it for you by disabling “Traffic & SEO → SEO & URLs” option and enable it back.

I would like you to ask to support out theme if you like it and our service. You could rate it here http://themeforest.net/downloads

Walied Khiskia 30 Jan 2019, 16:55

Thank you very much for your service and solving the problem you have encountered but the link does not take me to the evaluation interface Please include the link of the site to evaluate

Marek 30 Jan 2019, 17:12

Here is direct link http://themeforest.net/downloads and here is how it looks like http://take.ms/tnDsQ

Please note, you have to login first into your themeforest account