- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 31.01.19, 10:40
- Opened by: Francesco Pepoli
- Closed by: Marek
- Closed on: 01.03.19, 16:17
- Reason: Closed
- Comment: Glad to help!
Ticket #13652 - Problem with page builider v5.0.4 error 500
I have updated the template and I have problems with page builder error 500 I have therefore reset the module now no longer appear profiles and does not allow me to create new ones if I try again error 500
Thank’s
Comments
Hi, Francesco.
I’m not able to login to your back office to check out the issue
I sent you your username and password by email
Thank’s
Hi, Francesco.
you have two different domains with our theme. Themeforest rules allows to use one license for one domain only and support covers only one domain as well
Hi I bought three licenses each with a different number.
thamks
Ok, no problem.
I’ll check the issue right now and back to you
Which store I have to select? http://take.ms/M7ONt
I use sub menu builder for all three sites I modified to not use it now I would like to restore it
So, don’t I have to do something with that, you just restore it?
It was created a sub menu builder produces errore 500
So, what I have to do?
run page builder if possible
Ok, I need access to module files through FTP
send acces ftp for email
Yes, I see, I’ll try and back to you as soon as possible
Thank’s
hello I solved the problem was the table ps_pagebuilderprofile was missing the is_amp field I recreated the table transferring the files of the new pagebuilder module
I keep you informed about developments in debug mode look at several errors.
Thank’s
I just noticed that it works. Thought that was a cache
hi, now submenu-builder works in back-end but if active page builder goes into error 500 in front with debugging it shows me ContextErrorException in Dispatcher.php line 828:
Give me a moment, I’ll check that out…
thank you I have to get away until 2 PM from the PC
I can’t find out the issue. I just added one sub menu and it works fine here: https://tangolerashoes.com/B2B/gb/#
I can not fix pagebuilider for menu can you recommend a mega-compatible menu module with your template?
thank’s
But what is the problem? I just added a layout built with page builder to menu and all works fine
If active page builder in the other two stores PROMOSHOP and SHOP gives me error 500
please give me a link to see that
https://tangolerashoes.com/SHOP/it/
I see you have outdated theme version. Can you completely reinstall it? or you have it already configured and don’t want to lose your settings?
Unfortunately I’m afraid of losing the configuration maybe in a quieter time I make a backup and I try to reinstall the template locally to see if the problems are solved for the moment thanks
Hi, Francesco.
Do you have access to apache error logs to understand what’s the problem?
Unfortunately on cpanel does not give me any error, in the week I see a backup put on a test server and I try to reinstall the template. Do I have to delete modules folders using ftp then?
we have to stop the debugging tests of the site the customers call that they can not view, I transferred a copy on another server to do the test Thanks
Ok, let me know if you will need some help
Ok thank’s
You are welcome