• Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 01.03.19, 16:20
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13675 - Not saving translations

I´ve tried to translate different modules but translations do not get saved... how can it be?

This ticket does not depend on any other tickets.

Marek (marek) 04 Feb 2019, 15:24

Hi, Virginia.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Virginia (Psophia) 05 Feb 2019, 12:47


Marek (marek) 05 Feb 2019, 13:00

I just successfully changed translation for “Custom Links” module http://take.ms/AcQQA

Could you please give me more details about the issue?

Virginia (Psophia) 05 Feb 2019, 13:32

It doesnt work for me :( I´m trying to do it from safari and from chrome, and translations do not save :(

Marek (marek) 05 Feb 2019, 14:44

Try to clear cache. That is definitely not a theme’s issue

Virginia (Psophia) 06 Feb 2019, 15:21

I´ve cleared cache 10 times, tried with 3 different browsers and used private navegation and still, it sometimes saves the changes although I do not see it at first (I have to log out and log in again in the backoffice to see if it has changed) and after 1 change, it doesn´t work anymore....

Marek (marek) 06 Feb 2019, 15:33

Once again, that is not theme’s issue.
I just tried to make translation and it works for me http://take.ms/7CjRo

Virginia (Psophia) 06 Feb 2019, 16:02

Could you try changing something else and adding a translation to a blank field? I do not understand why, but it only works for me the 1st time I save a change

Marek (marek) 07 Feb 2019, 10:03

Still do not see the issue http://take.ms/wub3e

Virginia (Psophia) 07 Feb 2019, 10:45

Please try something that is not in the 1st page :( I´m attaching a video: https://we.tl/t-tgxqw1sqek

Marek (marek) 07 Feb 2019, 11:07

Write you once again, that is not theme’s issue.
You can read discussion here https://github.com/PrestaShop/PrestaShop/issues/10701 it seems a bug in Maybe try to update your prestashop