• Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 01.03.19, 16:19
  • Reason: No answer from a customer

Ticket #13693 - Rev Slider


The revolution Slider doesn’t work on my presta 1.7 website https://www.shutternutters.org/ The web page displays the following error:

Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
This includes make eliminates the revolution slider libraries, and make it not work. To fix it you can:
1. In the Slider Settings → Troubleshooting set option: Put JS Includes To Body option to true.
2. Find the double jquery.js include and remove it.

Whereas if I go the the Revslider tab in the BO, I see the error:

View (sliders) Error: Master View /home/hp3-linc6-nfs1-w/598/2264598/user/htdocs/modules/revsliderprestashop/views/master_view.php not exists!

Sure enough, there is no master_view.php in that directory.

Your help with this would be much appreciated.


This ticket does not depend on any other tickets.

Marek (marek) 05 Feb 2019, 21:01

Hi, Daniel.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office