Support will be provided with delays until 6 June. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.03.19, 19:40
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13769 - 500 error in the builders after modifying it at least 1 time

I have tried to make modifications using the footer and header builders and both let me modify them sometimes but 9/10 times it throws me 500 error being many times that it does not allow me to modify it, such was the case on Friday that I loaded the page without cache and Relogee more than 20 times. attached capture

This ticket does not depend on any other tickets.

Marek (marek) 18 Feb 2019, 17:04

Hi, Sebastian.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to see the issue

Sebastian Flores (sebastianflores) 18 Feb 2019, 17:46

ready i added the BO credentials.

Marek (marek) 18 Feb 2019, 17:58

I see following error:

User dbo772037954 already has more than 'max_user_connections' active connections

You have to increase "max_user_connections" value in mysql config, if you don't know how to do that ask your hosting support

Sebastian Flores (sebastianflores) 18 Feb 2019, 18:44

ready i added the BO credentials.

Sebastian Flores (sebastianflores) 18 Feb 2019, 18:46

sorry the last msg, i will do that

Marek (marek) 18 Feb 2019, 18:51

Ok, no problem

Sebastian Flores (sebastianflores) 18 Feb 2019, 20:04

i'm receving this error before you enter. forgot something?

Marek (marek) 18 Feb 2019, 20:06

Is the error in Back office or Front Office?

Sebastian Flores (sebastianflores) 18 Feb 2019, 20:07

front office

Marek (marek) 18 Feb 2019, 20:07

Yes, I see now.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Sebastian Flores (sebastianflores) 18 Feb 2019, 20:18

ready the ftp credentials

Marek (marek) 18 Feb 2019, 20:22

The issue has been fixed. Please check it out.
Sorry for the inconvenience

Sebastian Flores (sebastianflores) 18 Feb 2019, 20:30

no problem, yes fixed, i'm talking with the hosting, will msg with news

Marek (marek) 18 Feb 2019, 20:30

Ok, let me know the result.

Sebastian Flores (sebastianflores) 19 Feb 2019, 20:32

hi, have this cuestion, what is the optimal number of connections for it to work?

Marek (marek) 19 Feb 2019, 20:34

We don't have a limit in our server, and all works stable and fast. But if you need a certain value, try to use 500 connections

Marek (marek) 30 Mar 2019, 19:40

We have a solution for Page Builder, https://alysum5.promokit.eu/promokit/documentation/#faq13

Loading...