- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 18.02.19, 16:27
- Opened by: Sebastian Flores
- Closed by: Marek
- Closed on: 30.03.19, 19:40
- Reason: Closed
- Comment: Glad to help!
Ticket #13769 - 500 error in the builders after modifying it at least 1 time
I have tried to make modifications using the footer and header builders and both let me modify them sometimes but 9/10 times it throws me 500 error being many times that it does not allow me to modify it, such was the case on Friday that I loaded the page without cache and Relogee more than 20 times. attached capture
Comments
Hi, Sebastian.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to see the issue
ready i added the BO credentials.
I see following error:
You have to increase “max_user_connections” value in mysql config, if you don’t know how to do that ask your hosting support
ready i added the BO credentials.
sorry the last msg, i will do that
Ok, no problem
i’m receving this error before you enter. forgot something?
Is the error in Back office or Front Office?
front office
Yes, I see now.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
ready the ftp credentials
The issue has been fixed. Please check it out.
Sorry for the inconvenience
no problem, yes fixed, i’m talking with the hosting, will msg with news
Ok, let me know the result.
hi, have this cuestion, what is the optimal number of connections for it to work?
We don’t have a limit in our server, and all works stable and fast. But if you need a certain value, try to use 500 connections
We have a solution for Page Builder, https://alysum5.promokit.eu/promokit/documentation/#faq13