Support will be provided with delays until 20 August. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.03.19, 19:37
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13770 - Error editing emails templates

Dear Marek,
Sorry disturbing you again,
When I try to edit an email template, I always get this error:

Warning en línea 2007 en archivo /var/www/vhosts/
[2] file_exists(): open_basedir restriction in effect. File(/var/www/vhosts/ is not within the allowed path(s): (/var/www/vhosts/

Do you know what could be the problem?

This ticket does not depend on any other tickets.

Marek (marek) 18 Feb 2019, 17:20

How did you try to edit email template?

Ibai Fernández (ibaitxu) 18 Feb 2019, 17:43

Yes it seems I can edit the templates, but each time I save or edit something i get this message. Is important or normal? What is the reason?
Is stopped the edition because I was afraid of the error.

Marek (marek) 18 Feb 2019, 18:42

Try to translate now, I have removed redundant .zip file from “modules” folder