- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 22.02.19, 16:16
- Opened by: Loic Sanchez
- Closed by: Marek
- Closed on: 01.04.19, 12:35
- Reason: Closed
- Comment: Glad to help!
Ticket #13802 - Smarty & Product page : All the products page become the same
Hello,
I’m the happy user of the Alysum theme since Sep 2018.
Until now, didn’t face any major problem : thank you for this product ! :)
Yet, I’m now facing some issue : I tried to investigate for a while already, but I didn’t solve the issue by myself.
When I turn on smarty cache on my site (https://bellesdemai.shop/fr), it provokes a blocking issue : whatever product I click on, every product pages is identical (the first product I consulted).
So my shop can’t work anymore when doing so.
So, I’m forced to turn off the smarty cache, while it would be useful to have it ON : the site is much faster when I set it on.
Could you please help me ?
Best regards,
Loïc
Comments
Hi, Loic Sanchez.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Done ! :)
Hi, Loic.
I’m sorry for the delay. I have missed your ticket. Do you still need a help with the issue?
But why you didn’t reply to my question?
I didn’t recieve the mail notification about your previous answer, my bad.
I used to watch the ticket for around 10 days after my last answer, but well, then stopped when I had no answer.
Nevermind, still : thanks for reopenning the ticket.
About your previous question : yeah, we’re still having an issue, and still need help on this one.
Best regards
The issue has been fixed. Please check it out
Indeed it is, thanks a lot.
For my information, what was the issue ? (former developper here :) )
We just added cache exception for Page builder at product page
Thanks !