• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 22.02.19, 16:16
  • Opened by: Loic Sanchez
  • Closed by: Marek
  • Closed on: 01.04.19, 12:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13802 - Smarty & Product page : All the products page become the same

Hello,

I’m the happy user of the Alysum theme since Sep 2018.
Until now, didn’t face any major problem : thank you for this product ! :)

Yet, I’m now facing some issue : I tried to investigate for a while already, but I didn’t solve the issue by myself.
When I turn on smarty cache on my site (https://bellesdemai.shop/fr), it provokes a blocking issue : whatever product I click on, every product pages is identical (the first product I consulted).

So my shop can’t work anymore when doing so.

So, I’m forced to turn off the smarty cache, while it would be useful to have it ON : the site is much faster when I set it on.

Could you please help me ?

Best regards,

Loïc

Comments

Marek 22 Feb 2019, 17:55

Hi, Loic Sanchez.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Loic Sanchez 22 Feb 2019, 18:20

Done ! :)

Marek 11 Mar 2019, 13:13

Hi, Loic.
I’m sorry for the delay. I have missed your ticket. Do you still need a help with the issue?

Marek 01 Apr 2019, 10:48

But why you didn’t reply to my question?

Loic Sanchez 01 Apr 2019, 11:07

I didn’t recieve the mail notification about your previous answer, my bad.
I used to watch the ticket for around 10 days after my last answer, but well, then stopped when I had no answer.

Nevermind, still : thanks for reopenning the ticket.

About your previous question : yeah, we’re still having an issue, and still need help on this one.

Best regards

Marek 01 Apr 2019, 11:31

The issue has been fixed. Please check it out

Loic Sanchez 01 Apr 2019, 12:17

Indeed it is, thanks a lot.

For my information, what was the issue ? (former developper here :) )

Marek 01 Apr 2019, 12:19

We just added cache exception for Page builder at product page

Loic Sanchez 01 Apr 2019, 12:23

Thanks !