• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 25.02.19, 13:10
  • Opened by: Karim BOUDALI
  • Closed by: Marek
  • Closed on: 30.03.19, 19:46
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13810 - PROBLEME MIGRATION

Hello,

all the settings of my templates have disappeared.
I can not configute alysum anymore.

I wanted to transfer the full file of my prestashop 1.7 to the root of my server.

I think I did the migration well but now I have nothing, the backoffice works and the frontoffice too.

I do not understand.

Can you help me please

i change access prestashop 1.7 backoffice

Comments

Marek 25 Feb 2019, 13:27

I need access to your back office

Karim BOUDALI 25 Feb 2019, 13:34

i think perhaps problem in the folder : in the FTP

httpdocs / var / cache / folder (dev and prod)

Marek 25 Feb 2019, 13:35

Yes, now I see the page is loading

Karim BOUDALI 25 Feb 2019, 13:41

you know where it can come from?

Marek 25 Feb 2019, 14:03

First of all check out files and folders permissions, read more about that here https://alysum5.promokit.eu/promokit/documentation/#getting_started

Karim BOUDALI 25 Feb 2019, 14:39

the rights are in 755, I lost my templates.
example: Header Builder Editor - Edit: Complex_K

nothing

Karim BOUDALI 25 Feb 2019, 16:49

you can close the ticket.

Marek 25 Feb 2019, 17:02

But you didn’t solve the problem yet, right?

Karim BOUDALI 25 Feb 2019, 17:09

yes I solve.

But i have an another problem please :

in the performances of prestashop when I activate the cache on “yes” and that I navigate on the site:
when I add a product to the basket, it adds up and when I continue shopping it disappears from the shopping cart.

When I disable the cache (prestashop performance) I no longer have this problem.
How to do ?
thank you

Marek 26 Feb 2019, 14:16

The issue has been fixed. Please check it out

Karim BOUDALI 26 Feb 2019, 14:27

thank you very much ;-))))

Marek 26 Feb 2019, 14:27

You are welcome