• Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.03.19, 19:47
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13823 - Error 500

The present is to obtain support, at the moment of activating the plugin in the server, it sends me an error 500, I am using version of prestashop and the corresponding version of the theme.

Thank you.

This ticket does not depend on any other tickets.

Marek (marek) 26 Feb 2019, 22:26

Hi, Sebastian.
What plugin are you talking about?

Sebastian Flores (sebastianflores) 26 Feb 2019, 22:27

It's the theme alysum

Marek (marek) 26 Feb 2019, 22:28

but as I can see here https://drcarlabarber.com/tienda/es/ all works fine

Marek (marek) 26 Feb 2019, 22:31

I need back office access

Sebastian Flores (sebastianflores) 26 Feb 2019, 22:33

https://shop.drcarlabarber.com/admin502mwogbw the credentials old are the same.

Marek (marek) 26 Feb 2019, 22:36

Hay un error.
El empleado no existe o la contraseƱa introducida es incorrecta.

Sebastian Flores (sebastianflores) 26 Feb 2019, 22:57

could you connect?

Marek (marek) 26 Feb 2019, 23:25

I have enabled the theme, but you have to enable module what you are going to use.

Sebastian Flores (sebastianflores) 26 Feb 2019, 23:35

Ok, thanks!

Sebastian Flores (sebastianflores) 26 Feb 2019, 23:36

Which was the process?

Marek (marek) 26 Feb 2019, 23:46

Just installed the theme without modules