• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 06.03.19, 10:01
  • Opened by: Gala Sfriso
  • Closed by: Marek
  • Closed on: 30.03.19, 19:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13882 - Unavailable to upload theme

Hi, we have recently purchased an Alysum theme and when we uploaded to Prestashop 1.7.5.1 a message is shown saying: “Este tema no es válido para PrestaShop 1.7”, which means that the theme is not compatible with Prestashop 1.7 version.
When we purchased the theme it clearly said it was on the software version characteristics: “Software Version PrestaShop 1.7.5.x, "

We need you to check where the problem is as soon as possible.

Thank you in advance.

Comments

Marek 06 Mar 2019, 10:03

Hi, Gala Sfriso.
Make sure you have unzipped archive diwnloaded from themeforest

Gala Sfriso 06 Mar 2019, 10:26

I have and now what’s shown on the screen when I select the theme is this message (see attached file)

Gala Sfriso 06 Mar 2019, 11:52

I have and now what’s shown on the screen when I select the theme is this message (see attached file)

Marek 06 Mar 2019, 11:52

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Gala Sfriso 06 Mar 2019, 12:02

Ready

Marek 06 Mar 2019, 12:12

There is a conflict between modules what you already have installed.
If you you let me I’ll try to fix it. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Gala Sfriso 06 Mar 2019, 12:20

Ok

Marek 06 Mar 2019, 12:33

The theme has been finally installed

Marek 06 Mar 2019, 12:34

That is not our theme issue, it was a conflict with currently installed theme

Gala Sfriso 06 Mar 2019, 12:36

What is it that you have modified so that it works well?

Marek 06 Mar 2019, 13:59

I have disabled Product Compare module because of conflict