• Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.03.19, 20:02
  • Reason: Closed
  • Comment: Glad to help!

Ticket #13907 - Bug when changing preset and issue with responsive on mobile device

I have a problem whenever i change the preset for exemple changing from classic to lingerie i still get menu with black background.
Just after many reset and maybe cache the menu is now ok but the product list on categorie arent and color if icons on the top.

Also i have issue with responsive on mobil its very critical.

This ticket does not depend on any other tickets.

Marek (marek) 11 Mar 2019, 09:36

Hi, najib mounsef.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

najib mounsef (Asnajour) 11 Mar 2019, 19:19


Marek (marek) 11 Mar 2019, 21:20

Try to change background here: http://take.ms/n3t7v

najib mounsef (Asnajour) 13 Mar 2019, 09:14

as i have said the problem is not only with the backgound but also the list of product and other bugs on mobile device.
What have you change the menu back ground is again black and no product on sacs category

Marek (marek) 13 Mar 2019, 13:06

I see your mobile looks like this http://take.ms/i2mfW

najib mounsef (Asnajour) 13 Mar 2019, 13:16

but you have make some change it wasnt like this it was with wihte background and cant click on some category

Marek (marek) 13 Mar 2019, 14:04

I do not understand the problem now

najib mounsef (Asnajour) 13 Mar 2019, 15:02

Try to add a product to the cart

Marek (marek) 13 Mar 2019, 15:23

All works fine for me http://take.ms/Y9Hqi

najib mounsef (Asnajour) 13 Mar 2019, 16:18

i will make a video to show you some bugs on mobile

najib mounsef (Asnajour) 13 Mar 2019, 16:20

i mean try to add a product to cart on mobile device

Marek (marek) 13 Mar 2019, 16:31

You have to enable HTTPS protocol. Read about AMP requirements here https://alysum5.promokit.eu/promokit/documentation/#amp

najib mounsef (Asnajour) 14 Mar 2019, 09:08

Hi I cant change the background and the list of product one is longer than anothers
This is very critical i have anounce the 18/03 as the day of start to shop if cant resolve this today i want to refund my money back and use another theme that can be configured in 2h or 3h.
I have many products to add no time to waste with theme

cap1.PNG (834.2 KiB)
cap2.PNG (697.1 KiB)
cap3.PNG (629.6 KiB)
cap4.PNG (575.2 KiB)
cap5.PNG (720.3 KiB)
Marek (marek) 14 Mar 2019, 11:58

Here is how to get fullwidth http://take.ms/onXU2

As for images, that is definitely not theme issue. You have to upload all images with the save dimension what defined in your settings