• Priority: High
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 07.04.19, 21:39
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #13925 - Issue with two products on the website

Hi Marek
We discovered an issue yesterday with displaying two products on homepage (featured products section). See the image attached.
We actually thought the problem exists only on chrome, as I have checked on both normal and private view on Safari yesterday and there was no issue there.
But today I checked this on chrome, firefox, safari and its on all 3 browsers.

Could you please help us with that?

This ticket does not depend on any other tickets.

Marek (marek) 13 Mar 2019, 13:49

Try to use Product List widget instead of module

Lisa Keeling (Lissea) 13 Mar 2019, 17:16

Hi Marek, not sure what you mean. Can you explain it please?

Marek (marek) 13 Mar 2019, 22:37

As I can see you have added a widget "Prestashop module" and selected "Promokit Products" module. I suggest you to use widget "Product List"

Lisa Keeling (Lissea) 14 Mar 2019, 10:25

Sorry Marek, but your message doesn't make any more sense to us. Still don't get it. What do you mean by - you have added a widget 'prestashop module'. We added the section i am referring to by going to Alysum settings - Homepage - pk_products

No idea what prestashop module has anything to do with that?
And what is the difference between widget and module?

Can you instruct us on how to fix the issue with displaying the images?

Marek (marek) 14 Mar 2019, 11:39

maybe this screenshot will help you http://take.ms/7Cs3c

Lisa Keeling (Lissea) 14 Mar 2019, 12:01

Hi Marek,
no it actually doesn't help, because
a) we never used prestashop module at all, no idea where did you get that. It's not even listed under Page Builder (see image attached)
b) what's more - we are not even using page builder for the homepage layout. As i mentioned before to set up our homepage we go to Alysum settings - Home Page.(image attached)

Marek (marek) 14 Mar 2019, 12:15

I need access to your back office

Lisa Keeling (Lissea) 14 Mar 2019, 18:13

Please use details saved in our profile section.

Marek (marek) 14 Mar 2019, 23:00

Now I see. You are not using Page builder that's why you didn't understand that. Now all works fine https://londoncopyright.com

Lisa Keeling (Lissea) 15 Mar 2019, 10:37

I mentioned that couple messages ago :)
can you tell what exactly was wrong and how did you fix that?

Marek (marek) 15 Mar 2019, 12:41

That was a cache issue. I just add a space into the module file to refresh it

Lisa Keeling (Lissea) 15 Mar 2019, 13:05

Hmm, Marek, the website doesnt work all morning. Do you know why?

Marek (marek) 16 Mar 2019, 16:06

I didn't touch anything, I'm an small vacation right now

Marek (marek) 16 Mar 2019, 16:06

as I can see, it works fine for me

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