• Closed by: Marek
  • Closed on: 01.05.19, 15:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14019 - Updates and parts to fix in the cart

I managed to open the ticket!!! thanks

1- In Setting Alysum , the Update said me : Theme Updates
“Update service is temporary unavailable! Please try later”

2 - in the cart I can’t implement foreign nations - from customer side - Germany-France-Spain-United States always 500 Error
3 - always in the cart where I can replace the writing on the button to complete the order “payment with purchase obligation” ita “ORDINE CON OBBLIGO DI PAGAMENTO” -( for esample with Buy or Checkout )
4 - always in the cart if the customer clicks on the terms of the service, he stops on a gray page instead of learning the page in another window.
5- always in the cart when a customer enters a discount coupon, the account is executed but disappears for the customer.
6 - in the mails that arrive to the customers where I have to go to change what is written in the Contacts fields {email_addr} Follow {social_networks} and {adv_img} ?

Best regards
Mirko

Comments

Marek 21 Mar 2019, 23:08

Hi, Mirko.

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Marek 22 Mar 2019, 11:03

I see you are using 5.1.8 version what is much outdated for now. There was critical update in 5.2 what makes incompatible old Page builder layouts with last version.
So, I can make an update for you if you want

Mirko Cavalloni 27 Mar 2019, 17:37

Hi Marek - yes proceed with the update if it will solve the problems
I had other problems with the cart tied to the shipments - it insert too high shipments of default
I can’t tell him to take the lowest shipment until the address and the carrier are selected.

Thanks
Best regards
Mirko

Marek 27 Mar 2019, 17:54

I’ll start update a little bit later today or tomorrow.
As for the issue with notification, please check out spam folder. I see you are in the “notification” list http://take.ms/eeyKN

Mirko Cavalloni 27 Mar 2019, 19:05

ok , this last notification arrived to me!
thanks

Marek 28 Mar 2019, 13:18

Please make a backup before I start and let me know once you will finish

Mirko Cavalloni 28 Mar 2019, 21:36

I had already created it in anticipation of the intervention.
So you can already start.
Thanks

Marek 29 Mar 2019, 13:04

I’m not able to connect to your server through FTP. please update credentials in your profile

Mirko Cavalloni 29 Mar 2019, 16:18

in FTP : ftp.modelland.it

the other is right

Marek 30 Mar 2019, 17:49

I have started to upload new theme version but your server dropped connection with the message:

Response: 	421 Too many connections (24) from this IP
Error:        	Could not connect to server
Marek 30 Mar 2019, 18:12

I have finally finished update

Mirko Cavalloni 30 Mar 2019, 19:06

Hello Marek

ok
Points 1 and 5 are settled

for point 2 - 3 - 4 - 6 : how can we do to fix them ?

thanks again

Mirko

Marek 01 Apr 2019, 11:24

2. I don’t see the issue. Cart works fine for me in every language http://take.ms/Dxm70

3. it’s translated for me http://take.ms/BV84G

4. Fixed
5. Should be fixed as well

Mirko Cavalloni 01 Apr 2019, 12:17

Hello marek
- Sorry - I summarize and try to show you better by sending a file with the screens

1.fixed good !!!

2.the problem is not the language but the addresses : With the insertion of an address outside of Italy the cart has always been error 500
look at the attached example .

3. ordine con obbligo di pagamento (translate from : order with payment obligation )
it is an unsuitable writing - would be to change with ( SEND ORDER ) translate in italian : INVIA ORDINE
is this possible ?

4.Gives the same problem
when click on “Termini di servizio” it going in this grey page and don’t move from it
look at the attached example .

5.fixed good !!!

6.In the mails that arrive to the customers where I go for change what is written in the Contacts fields {email_addr} Follow {social_networks} and {adv_img} ?

hope you can help me !
because an e-commerce cart with these problems is unusable !!!

Mirko Cavalloni 01 Apr 2019, 12:19

here there ar the images of problem to solve
thanks a lot

Marek 01 Apr 2019, 21:45

I have enabled Debug mode and now I see an error messages http://take.ms/2lTiR As you can see there is no any mention of the theme or a module. All errors came from core files. Try to upgrade prestashop, it should help.
Do no forget to make a backup

Mirko Cavalloni 02 Apr 2019, 10:40

ok i try to update - the problem could be the packages of the nation ?
I saw that importing them then it does not display the states and the provinces

thanks
Mirko

Marek 02 Apr 2019, 12:31

Have no idea why it is. Maybe prestashop community can advice a solution

Mirko Cavalloni 02 Apr 2019, 16:45

to update prestashop to version 1.7.5 asks me to disable non-native modules to avoid conflicts.
for Alysum do I have to disable them all? Alysum is compatible with Prestashop 1.7.5

Marek 02 Apr 2019, 21:11

you don’t have to disable module. Alysum is fully compatible with 1.7.5
Don’t forget to make a backup

Mirko Cavalloni 03 Apr 2019, 11:17

hello Marek
I tried to upgrade prestashop using the 1-click upgrade module, it gave me the following message:

“Forbidden
You don’t have permission to access /shop/admin5148/autoupgrade/ajax-upgradetab.php on this server.”

Is it a problem or is it all normal ?

I don’t know - It’s the first time I’ve done this!!!!
thanks for your support

Marek 03 Apr 2019, 11:27

Our support don’t cover prestashop configuration.
I recommend you to set permissions to 777 for all folders and files of prestashop. After upgrade back permissions to 755 for folders and 664 for files