- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 21.03.19, 14:30
- Opened by: Mirko Cavalloni
- Closed by: Marek
- Closed on: 01.05.19, 15:54
- Reason: Closed
- Comment: Glad to help!
Ticket #14019 - Updates and parts to fix in the cart
I managed to open the ticket!!! thanks
1- In Setting Alysum , the Update said me : Theme Updates
“Update service is temporary unavailable! Please try later”
2 - in the cart I can’t implement foreign nations - from customer side - Germany-France-Spain-United States always 500 Error
3 - always in the cart where I can replace the writing on the button to complete the order “payment with purchase obligation” ita “ORDINE CON OBBLIGO DI PAGAMENTO” -( for esample with Buy or Checkout )
4 - always in the cart if the customer clicks on the terms of the service, he stops on a gray page instead of learning the page in another window.
5- always in the cart when a customer enters a discount coupon, the account is executed but disappears for the customer.
6 - in the mails that arrive to the customers where I have to go to change what is written in the Contacts fields {email_addr} Follow {social_networks} and {adv_img} ?
Best regards
Mirko
Comments
Hi, Mirko.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
I see you are using 5.1.8 version what is much outdated for now. There was critical update in 5.2 what makes incompatible old Page builder layouts with last version.
So, I can make an update for you if you want
Hi Marek - yes proceed with the update if it will solve the problems
I had other problems with the cart tied to the shipments - it insert too high shipments of default
I can’t tell him to take the lowest shipment until the address and the carrier are selected.
Thanks
Best regards
Mirko
I’ll start update a little bit later today or tomorrow.
As for the issue with notification, please check out spam folder. I see you are in the “notification” list http://take.ms/eeyKN
ok , this last notification arrived to me!
thanks
Please make a backup before I start and let me know once you will finish
I had already created it in anticipation of the intervention.
So you can already start.
Thanks
I’m not able to connect to your server through FTP. please update credentials in your profile
in FTP : ftp.modelland.it
the other is right
I have started to upload new theme version but your server dropped connection with the message:
I have finally finished update
Hello Marek
ok
Points 1 and 5 are settled
for point 2 - 3 - 4 - 6 : how can we do to fix them ?
thanks again
Mirko
2. I don’t see the issue. Cart works fine for me in every language http://take.ms/Dxm70
3. it’s translated for me http://take.ms/BV84G
4. Fixed
5. Should be fixed as well
Hello marek
- Sorry - I summarize and try to show you better by sending a file with the screens
1.fixed good !!!
2.the problem is not the language but the addresses : With the insertion of an address outside of Italy the cart has always been error 500
look at the attached example .
3. ordine con obbligo di pagamento (translate from : order with payment obligation )
it is an unsuitable writing - would be to change with ( SEND ORDER ) translate in italian : INVIA ORDINE
is this possible ?
4.Gives the same problem
when click on “Termini di servizio” it going in this grey page and don’t move from it
look at the attached example .
5.fixed good !!!
6.In the mails that arrive to the customers where I go for change what is written in the Contacts fields {email_addr} Follow {social_networks} and {adv_img} ?
hope you can help me !
because an e-commerce cart with these problems is unusable !!!
here there ar the images of problem to solve
thanks a lot
I have enabled Debug mode and now I see an error messages http://take.ms/2lTiR As you can see there is no any mention of the theme or a module. All errors came from core files. Try to upgrade prestashop, it should help.
Do no forget to make a backup
ok i try to update - the problem could be the packages of the nation ?
I saw that importing them then it does not display the states and the provinces
thanks
Mirko
Have no idea why it is. Maybe prestashop community can advice a solution
to update prestashop to version 1.7.5 asks me to disable non-native modules to avoid conflicts.
for Alysum do I have to disable them all? Alysum is compatible with Prestashop 1.7.5
you don’t have to disable module. Alysum is fully compatible with 1.7.5
Don’t forget to make a backup
hello Marek
I tried to upgrade prestashop using the 1-click upgrade module, it gave me the following message:
“Forbidden
You don’t have permission to access /shop/admin5148/autoupgrade/ajax-upgradetab.php on this server.”
Is it a problem or is it all normal ?
I don’t know - It’s the first time I’ve done this!!!!
thanks for your support
Our support don’t cover prestashop configuration.
I recommend you to set permissions to 777 for all folders and files of prestashop. After upgrade back permissions to 755 for folders and 664 for files