• Closed by: Marek
  • Closed on: 01.05.19, 16:09
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14056 - Page builder editor doesn't load

Hello i have installed the theme into prestashop 1.7.5.1 in the first everything worked fine and all editors loaded succesfully but when i logged out and logged in again the next day when i try to access page builder editor it shown the loader and it doesn’t activate in order to continue with editting the homepage.

Comments

Marek 25 Mar 2019, 20:07

Hi, Ilias.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to see the issue

Ilias Georgakopoulos 29 Mar 2019, 09:17

Sorry for the late response i have updated some of the profile fields please be free to login and check the problem.

Marek 29 Mar 2019, 10:31

I see the issue. Try following solution https://alysum5.promokit.eu/promokit/documentation/#faq13

Ilias Georgakopoulos 29 Mar 2019, 12:46

As you can see in the attached file there is no such line

Marek 29 Mar 2019, 12:48

Then you have to add it.
The code should look like this:

$.ajax({
async: false,
url:  config.urlwidgetdata,
data:{
  rand:Math.random(),
Ilias Georgakopoulos 02 Apr 2019, 11:19

Unfortunatelly there is no change and after a contact with the server they cannot change the max connection there is already in high number.
What else i can do i have a finished website and i cannot complete the first page.
Can you edit the widget file by yourself in case i do something wrong?

Marek 02 Apr 2019, 11:24

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll check it out

Ilias Georgakopoulos 02 Apr 2019, 11:39

I have inserted the connection to the FTP please feel free to ask me anything you want.

Marek 02 Apr 2019, 11:55

Looks like layout “Classic” is broken, I just switched to “Alsyum” and it loads correctly. What layout do you want to use?

Ilias Georgakopoulos 02 Apr 2019, 18:15

How it broke?
Unfortunatelly i want to use the classic template for this eshop, isn’t any way to restore it?

Marek 02 Apr 2019, 18:21

Did you customised it or not? If not I can restore “classic” layout from default settings

Ilias Georgakopoulos 02 Apr 2019, 18:42

I hadn’t done anything special i just had disabled some widgets so please restore the default adn i will do what i have to do.
Can you please tell me how it broke in to avoid something like that again?

Marek 02 Apr 2019, 20:49

Please disable your cache, I have make a fix in the file https://optikaxatzi.gr/modules/pspagebuilder/views/js/admin/widget.js but still see an old version

Ilias Georgakopoulos 03 Apr 2019, 19:49

I hadn’t done anything special i just had disabled some widgets so please restore the default adn i will do what i have to do.
Can you please tell me how it broke in to avoid something like that again?

Ilias Georgakopoulos 03 Apr 2019, 19:52

Is it ok now?

Marek 03 Apr 2019, 22:29

Yes it is. All works fine now

Ilias Georgakopoulos 06 Apr 2019, 10:22

Unfortunatelly it still has issues in classic theme it doesn’t load page builder

Marek 06 Apr 2019, 10:32

Again the same as before. Someone restored broken file.
Please download attached file and upload it to the folder /public_html/modules/pspagebuilder/views/js/admin/widget.js

Ilias Georgakopoulos 10 Apr 2019, 08:23

Hello the problem successfully solved thanks a lot.
I would like to ask you something more in product page i have selected the product-page layout and it show the add to favorites and add to wishlist double as you can see in the link https://www.optikaxatzi.gr/stationery/16-28-mountain-fox-notebook.html#/22-paper_type-ruled how can i disable the one pair?

Marek 10 Apr 2019, 22:27

Yes, there is duplication of the line

{hook h='displayMoreButtons' product_id=$product.id}

in the file

/modules/pspagebuilder/views/templates/front/widgets/widget_productpagebuy.tpl

Open it and remove one of the lines