- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 25.03.19, 19:43
- Opened by: Ilias Georgakopoulos
- Closed by: Marek
- Closed on: 01.05.19, 16:09
- Reason: Closed
- Comment: Glad to help!
Ticket #14056 - Page builder editor doesn't load
Hello i have installed the theme into prestashop 1.7.5.1 in the first everything worked fine and all editors loaded succesfully but when i logged out and logged in again the next day when i try to access page builder editor it shown the loader and it doesn’t activate in order to continue with editting the homepage.
Comments
Hi, Ilias.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I need to see the issue
Sorry for the late response i have updated some of the profile fields please be free to login and check the problem.
I see the issue. Try following solution https://alysum5.promokit.eu/promokit/documentation/#faq13
As you can see in the attached file there is no such line
Then you have to add it.
The code should look like this:
Unfortunatelly there is no change and after a contact with the server they cannot change the max connection there is already in high number.
What else i can do i have a finished website and i cannot complete the first page.
Can you edit the widget file by yourself in case i do something wrong?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll check it out
I have inserted the connection to the FTP please feel free to ask me anything you want.
Looks like layout “Classic” is broken, I just switched to “Alsyum” and it loads correctly. What layout do you want to use?
How it broke?
Unfortunatelly i want to use the classic template for this eshop, isn’t any way to restore it?
Did you customised it or not? If not I can restore “classic” layout from default settings
I hadn’t done anything special i just had disabled some widgets so please restore the default adn i will do what i have to do.
Can you please tell me how it broke in to avoid something like that again?
Please disable your cache, I have make a fix in the file https://optikaxatzi.gr/modules/pspagebuilder/views/js/admin/widget.js but still see an old version
I hadn’t done anything special i just had disabled some widgets so please restore the default adn i will do what i have to do.
Can you please tell me how it broke in to avoid something like that again?
Is it ok now?
Yes it is. All works fine now
Unfortunatelly it still has issues in classic theme it doesn’t load page builder
Again the same as before. Someone restored broken file.
Please download attached file and upload it to the folder /public_html/modules/pspagebuilder/views/js/admin/widget.js
Hello the problem successfully solved thanks a lot.
I would like to ask you something more in product page i have selected the product-page layout and it show the add to favorites and add to wishlist double as you can see in the link https://www.optikaxatzi.gr/stationery/16-28-mountain-fox-notebook.html#/22-paper_type-ruled how can i disable the one pair?
Yes, there is duplication of the line
in the file
Open it and remove one of the lines