• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 28.03.19, 11:17
  • Opened by: Xavier CLAVIER
  • Closed by: Marek
  • Closed on: 28.03.19, 18:07
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14099 - Error during the payment process

Hi,

I have another issue, during the payment process, when I fill my personal data, I define a new password (then the system tells me that I should respect the format but there is no indication for the format…?), and I get an error page in red with several blocks (it looks like a debug page). Can you check please?

Thank you

Xavier

Comments

Xavier CLAVIER 28 Mar 2019, 11:19

I maked the ticket as High but I should have marked it as Critical because the website must be launched tomorrow.

Thank you

Marek 28 Mar 2019, 11:21

I have found the same bug in prestashop GitHub https://github.com/PrestaShop/PrestaShop/issues/10640
They recommend to install php-intl extension.

This issue is occurred due to php-intl extension.
Could you please try to install it, it is required.

As your hosting support to make it compatible with prestashop

Xavier CLAVIER 28 Mar 2019, 11:46

Ok, thank you I just installed I will check.

About the password do you know why the system tells me that I should respect the format but there is no indication for the format ?

Thanks

Marek 28 Mar 2019, 11:52

I never seen such message, maybe it’s your browser tell you about that?

Xavier CLAVIER 28 Mar 2019, 14:08

I send you the screenshot

Marek 28 Mar 2019, 14:23

Try now, it should be ok

Xavier CLAVIER 28 Mar 2019, 14:42

Now I get this (intl is enabled)

Marek 28 Mar 2019, 14:48

1. That is not a theme issue, so you have to ask prestashop support to help you with that.
2. I still do not see enabled php-into extension in your configuration https://www.woman-concept.fr/i.php

Xavier CLAVIER 28 Mar 2019, 17:51

Ok thank you, I will contact the hosting support about the php extension and will have a look about the password.

Best regards

Xavier

Marek 28 Mar 2019, 18:07

Ok, let me know if you will have any issue