• Closed by: Marek
  • Closed on: 28.03.19, 15:19
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14102 - Theme is not compatible with PrestaShop 1.7

Hello,

Thank you for your theme.
I am running with 1.7.5.1 and have FTP my ZIP theme.
When I try to install it I have a message : Theme is not compatible with PrestaShop 1.7

How to fix it ?

Regards

Grégoire

Comments

Marek 28 Mar 2019, 12:41

The theme fully compatible with Prestashop 1.7 and you can see that here http://alysum5.promokit.eu/ You have to unzip downloaded archive first, and find there the theme. See video installation tutorial https://www.youtube.com/watch?v=BUDCclN7Kkw

Grégoire FALQUE 28 Mar 2019, 13:14

Hello,
Thank you for your answer Marek.
Yes I see,your theme is compatible , however sometime that issue happens.
I can see some videos that explain how to fix it, (https://www.youtube.com/watch?v=cp9ZtZZ168k) but I am not sure.

Marek 28 Mar 2019, 13:15

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP I’ll try to figure out what’s wrong

Grégoire FALQUE 28 Mar 2019, 14:43

Ok i have done it thank you Marek

Marek 28 Mar 2019, 14:51

Where did you get the theme? The size of installation package is not the same as we providing through themeforest

Grégoire FALQUE 28 Mar 2019, 14:54

ON Themeforest

Marek 28 Mar 2019, 14:55

Strange why theme’s archive has different size. maybe you changed it?

Grégoire FALQUE 28 Mar 2019, 14:59

No I just downloaded all the file and documentations. I try again

Grégoire FALQUE 28 Mar 2019, 15:03

11,4M, and I had to change my php.ini file due tue the heavy zip. to be uploaded.

Marek 28 Mar 2019, 15:04

you can just upload zip file to “themes” folder and it will be available in your back office

Grégoire FALQUE 28 Mar 2019, 15:05

I have done it whiteout any success.

Marek 28 Mar 2019, 15:07

Again you have changes archive. See the screenshot http://take.ms/IN45l Try to install original file what I have uploaded

Grégoire FALQUE 28 Mar 2019, 15:10

Curious… I see. But I did’t have done anything. Can you put the right archive.zip on the theme folder ? I will try with yours ?

Marek 28 Mar 2019, 15:11

But I already did that, try to install it http://take.ms/IN45l

Grégoire FALQUE 28 Mar 2019, 15:13

YES !

Grégoire FALQUE 28 Mar 2019, 15:14

That’s it . But where did you find yours ? I only have downloaded vite themforest ?

Grégoire FALQUE 28 Mar 2019, 15:14

Anyway, I am very pleased ! Thank you Marek.

Marek 28 Mar 2019, 15:15

I have no idea what’s wrong on your side. I see the issue first time