- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 02.04.19, 12:28
- Opened by: Javier
- Closed by: Marek
- Closed on: 01.10.19, 15:50
- Reason: Closed
- Comment: Glad to help!
Ticket #14148 - "Add review" doesn't work in the product page
Hi
Just comment that “Add review” doesn’t work in the product page.
I mean I can not add a review
How can I solve it?
Thanks
Comments
Try to select “default” Product Page layout and check out the issue
Hi
I’ve done. I’ve choosen “Store info” as widget in the default product page to chek it out … and the same
Thanks
Try to reset “product comments” module
Hi
I tried but I have no permission to do it
Thanks
Try to uninstall and install it back
Hi
Done but it doesn’t work yet.
I’ve got this version of module for products comments ⇒ v9.3.5 - de modified by MyPresta.eu, maybe it helps!
Thanks
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Hi
You got it already!
Access to the server through FTP (theme)
Thanks
Seems that module is not compatible with that theme. Did you have a problem with our comments module?
Hi
What’s hte name of your module?, testimonials?
Thanks
productcomments
Hi
I do not have this module
Please provide me access to module section to check it out
Hi
Try now
Thanks
I see it but I can’t configure. There is no “configure” button
Do it now, pls
Still no access to modules in your back office. Please try to find it yourself like here http://take.ms/vDzLa
I do not have this module installed ⇒ “products comments
See the file attached what i have
I don’t know what did you do before, but now please do the following:
1. Uninstall and delete current comments module
2. upload product comments module from Alysum archive
3. Install it
Sorry, but I do not find this module from Alysum archive
Where is it?, is it .zip file?
Attach pic with all modules inside Alysum archive
Thanks
The path is THEME_ARCHIVE/dependencies/modules/productcomments
Hi
Ok, I see.
How do I install it?, there is no ZIP file. Should I install this module through FTP?, copy and paste in the right path?
Thanks
For such common question sometimes faster to find an answer in google http://bfy.tw/N6nz
Hi
No idea, I am not a computer
What I know I do not have the modulo on the website
Installing Modules
1. Installing Modules
2. Unzip (decompress) the module archive file.
3. Using your FTP software.
4. Place the folder in your PrestaShop /modules folder.
5. Connect to the BackOffice of your shop.
6. Go to Back Office » Modules.
7. Locate the new module in the list, scrolling down if necessary.
8. In the row for the new module, click Install.
Hi
I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list
thanks
Try to find it here http://take.ms/arJac
Why in this path?, Because I placed it on the PrestaShop /modules folder?
yes, right
ok, I just wanted to know it
I see the module on this path. Unfortunately i can’t install the modulo. It gives this message ⇒ “the module did not return additional details”
I’m not able to connect to your server
Hi
Try again, too many attempts with the wrong password or misspelled password
Sorry for the delay.
Still the same
Hi Marek
I have just tried to connect to the server through FTP and I succeed
Have you tried via filezilla?
Javier
Yes, I tried with filezilla with all possible options
Hi Marek
Try now again
Still the same
Hi
Let me ask the hosting, because you ave all credentials to get in
Hi Marek
Try now
Now I can connect, but I see only “themes” folder. I need access to “modules” folder
Hi Marek
Which module are you going to see?
Hi
What’s happening with this ticket?
Shouldn’t it be better to send a link with the module and install it again?
Thanks
I just need access to modules folder
Hi
Try now. You have now access to module folder.
Regards
I’m not able to connect with new credentials https://take.ms/H4N6h
ok, try now
I see the following now https://take.ms/hGPGiy
Hi
Try again. I have tested it and it works
The module is here https://take.ms/Zd6vB8 and you can find it in back office https://take.ms/T41qI
Hi
Are these the comments of the products?
How does it work and why is facebook involved?
Thanks
Yes, that is a comments for products. Facebook comments that is another module, you can use both modules at the same time
ok, but how does it work?
I have added the module on the product page and i can’t add a comment.
I don’t want a facebook comments of the product.
Thanks
Hi
Do you have a module like this ⇒ https://mypresta.eu/modules/advertising-and-marketing/free-product-reviews-comments.html
Thanks
I had this module installed but with this them I can’t add it to the product page
Solution?
Thanks
That is exactly the same module what we have in our theme.
I don’t have access in your back office to manage modules to check out what’s wrong
I have installed it again
The problem is that I can’t add this module to the product page, it doesn’t appear on the options
Thanks
Hi
You’ve got access to the backend, modules also
I still have no access.
I need access to Design → Positions, and full access to module. For now I have only access to “Modules Manager”
Try now
Access to design, modules’e theme and productscomments
I have uninstalled product comments module, but still have no access to a page where I can install it. So please install the module it will work fine. I have spent a lot of time for the issue you created. There is a conflict between two modules, you just had to remove module from another developer and install our one what I just did for you.
Hi Marek
I’m confused, which module I have to install?
This one ⇒ https://mypresta.eu/modules/advertising-and-marketing/free-product-reviews-comments.html, or another one
And if another one, where do I find this module?
Thanks
So?
The module name is “productcomments” it MUST be in your back office.
I would resolve this issue one month ago if you provided me necessary permissions, but I can’t. We spent one month for such small issue and that is your fault.
That is definitely not our problem. this problem you make yourself by installing product module from another developer
We had Technical works in our support website.
You can take “productcomments” module in the archive what you have downloaded from themeforest. The path is /dependencies/modules/productcomments
Hi
So, do I have to copy this folder to the module folder of he theme on the Hosting?
Then it works?
I think I did it before ⇒ Old Ticket
“08 Apr 2019, 18:09
Hi. I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list”
Regards
Please do the following:
1. uninstall the module
2. remove the folder “productcomments” from your server
3. copy the folder “productcomments” from “THEME_ARCHIVE/dependencies/modules/” and upload to your server
4. Install the module
Hi
I’ve done 1, 2 and 3 but … How do I install the module?
It gives me an error when I zip the folder “productscomments” from “/dependencies/modules/productcomments” and upload the zip file
Thanks
I need full access to your server and back office, and I’ll do that for you in 2 minutes. I have no words more to explain you have to manage prestashop modules
Hi
You have full access to the theme and modules in Prestashop. In addition yo’ve got access to the theme’s folder of the hosting though FTP and to the modules though FTP by takeing out “_1” to the login, same pasword.
Try again
Regards
So, the module “productcomments” has been uploaded to modules folder. But I’m not able to install it because there is no access to modules in your back office https://take.ms/0asx2
Try to install it by yourself
Hi
Is it this module?
Thanks
Javier
Yes, it is
Hi
I tried to install it but it gave me an error.
Can you try it?, you got access to modele catalog
Thanks
Hi
Don’t do anything, there is a error on the access to the module catalog permission.
Let me update the PS to the latest version. When is ready I tell you something
Thanks
Ok, waiting for you
Hi
I have upgrade to PS 1.7.5.2 and tried to install the module “productscomments”.
It gives me an error on the installation
What else can i do?
Thanks
Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hi
Do we start again with the same?, what access do you need?, what part of the backend?.
I can’t give you access to the data customers or orders!!
Thanks
I don’t need access to your customers, only full access to your modules
Hi
Is this module the module I have to install?
Is it yours?
thanks
No, that is a prestashop’s module. Our module has the same name. You can find it in the theme’s archive /dependencies/modules/productcomments
Hi,
Pls access to the background, you can now see the “modules catalog” and “manager module” with PS 176, try to install the productscomments module
Regards
Do you have enabled some cache in your server? or a module in prestashop?
Hi
It is now disabled, pls proceed
thanks
The module don’t want to be installed, returns an error. I have make a test in out localhost and demo server and the module installing correctly. The problem is definitely on your side
Hi
Let me summarize. I bought a theme, i realised the module “productcomments” didn’t work properly, so I uninstalled the module, and after struggling with this module and with you … you tell me the problem is the hosting, is it correct?.
Why the problem is the hositng?, now I have prestashop 1.7.6 installed.
What can we do?
Thanks
your server configuration doesn’t allow me to install the module correctly. It works fine for sure. You are only one who has such problem. We are working right now to make new comments module to be compatible with the theme. So, you can wait a little for an update
Hi
What kind of problem you have with the server?
Regards
I have no idea, it just doesn’t allow me to install the module.
Please wait a little we have almost finished to make compatible the theme iwth new comments module. Here you can see how it works with another our theme https://venedor3.promokit.eu/yellow/en/lighting/55-735-table-lamp-blue-ceramic-2835934862853.html#/2-size-m/16-color-yellow
Hi
any news about this issue?
Thanks
We have released an update some time ago with this fix
Which Version?
I’ve got this one
TS v.1.8.9 | Alysum v.5.3.7 | PS v.1.7.6.0 |
5.3.8
Tell me how to update, pls
See the documentation http://alysum5.promokit.eu/promokit/documentation/#!/auto_update
It’s updatd and now?
I have tried to find the module “productcomments” on the modules list and no way …
Thanks
Make sure you have installed new version of the module https://take.ms/ysnKt
Hi
See the pic. No way!. It gives me an error. I can’t install it.
By the way, the module is made by prestashop not for you, isn’t it?. I thought the module was yours!!
Regards
I’ll explain to you what is going on.
In the previous Prestashop version’s (1.7.0.x - 1.7.5.2) the module Product comments did not exist, that’s why we took the old module version from Prestashop 1.6 and make it work on 1.7. Now PrestaShop released its own module, and we adjusted our theme for that new module. The module what we have developed is removed from the latest theme version, so there is only Product Comments module developed by Prestashop team you can use for now.
As for the issue with module installation, that is not related to our theme. Try to enable debug mode to see what’s wrong, or take a look at error logs
Error ⇒ Excepción emitida por el módulo productcomments en install. Column count doesn’t match value count at row 1<br /><br /><pre>INSERT IGNORE INTO `ps_product_comment_criterion` VALUES (’1’, ‘1’, ‘1’)</pre>
Any idea?
go to your database through phpMyAdmin and make sure there are no tables of comments module, it calls like this ps_product_comment_…
Hi
There are these tables and there are registers inside, Should I deleted all fo them?
See pic!
Thanks
yes, you have to remove all those tables
Hi
ok, installed the module.
Now, how i can add it to the product page?
Through Page builder?
regards
But it works as I can see https://www.naturaldublanc.com/en/buy-ecological-serums/buy-oil-harmonizing-almond_358
Hi
Not really, When you make a comment it does not appear,
https://www.naturaldublanc.com/en/buy-ecological-serums/buy-oil-harmonizing-almond_358
I need access to the theme’s folder /themes/alysum/modules
try now
I add a fix to the file /modules/productcomments/views/templates/hook/product-comments-list.tpl but no changes in the front end. Try to clear cache
Hi
I think works
Thanks
Great!