• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 02.04.19, 12:28
  • Opened by: Javier
  • Closed by: Marek
  • Closed on: 01.10.19, 15:50
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14148 - "Add review" doesn't work in the product page

Hi

Just comment that “Add review” doesn’t work in the product page.

I mean I can not add a review

How can I solve it?

Thanks

Comments

Marek 02 Apr 2019, 12:36

Try to select “default” Product Page layout and check out the issue

Javier 02 Apr 2019, 13:15

Hi

I’ve done. I’ve choosen “Store info” as widget in the default product page to chek it out … and the same

Thanks

Marek 02 Apr 2019, 13:52

Try to reset “product comments” module

Javier 02 Apr 2019, 14:37

Hi

I tried but I have no permission to do it

Thanks

Marek 02 Apr 2019, 14:40

Try to uninstall and install it back

Javier 02 Apr 2019, 23:44

Hi

Done but it doesn’t work yet.

I’ve got this version of module for products comments ⇒ v9.3.5 - de modified by MyPresta.eu, maybe it helps!

Thanks

Marek 03 Apr 2019, 10:42

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Javier 03 Apr 2019, 22:33

Hi

You got it already!

Access to the server through FTP (theme)

Thanks

Marek 03 Apr 2019, 22:44

Seems that module is not compatible with that theme. Did you have a problem with our comments module?

Javier 04 Apr 2019, 08:02

Hi

What’s hte name of your module?, testimonials?

Thanks

Marek 04 Apr 2019, 10:13

productcomments

Javier 04 Apr 2019, 14:01

Hi

I do not have this module

Marek 04 Apr 2019, 15:34

Please provide me access to module section to check it out

Javier 05 Apr 2019, 09:26

Hi

Try now

Thanks

Marek 05 Apr 2019, 12:20

I see it but I can’t configure. There is no “configure” button

Javier 05 Apr 2019, 12:23

Do it now, pls

Marek 05 Apr 2019, 12:29

Still no access to modules in your back office. Please try to find it yourself like here http://take.ms/vDzLa

Javier 05 Apr 2019, 13:32

I do not have this module installed ⇒ “products comments

See the file attached what i have

Marek 05 Apr 2019, 13:34

I don’t know what did you do before, but now please do the following:
1. Uninstall and delete current comments module
2. upload product comments module from Alysum archive
3. Install it

Javier 05 Apr 2019, 14:17

Sorry, but I do not find this module from Alysum archive

Where is it?, is it .zip file?

Attach pic with all modules inside Alysum archive

Thanks

Marek 06 Apr 2019, 15:46

The path is THEME_ARCHIVE/dependencies/modules/productcomments

Javier 06 Apr 2019, 21:15

Hi

Ok, I see.
How do I install it?, there is no ZIP file. Should I install this module through FTP?, copy and paste in the right path?

Thanks

Marek 07 Apr 2019, 11:56

For such common question sometimes faster to find an answer in google http://bfy.tw/N6nz

Javier 07 Apr 2019, 18:01

Hi

No idea, I am not a computer

What I know I do not have the modulo on the website

Marek 07 Apr 2019, 18:04

Installing Modules

1. Installing Modules
2. Unzip (decompress) the module archive file.
3. Using your FTP software.
4. Place the folder in your PrestaShop /modules folder.
5. Connect to the BackOffice of your shop.
6. Go to Back Office » Modules.
7. Locate the new module in the list, scrolling down if necessary.
8. In the row for the new module, click Install.

Javier 08 Apr 2019, 20:09

Hi

I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list

thanks

Marek 08 Apr 2019, 21:34

Try to find it here http://take.ms/arJac

Javier 08 Apr 2019, 21:49

Why in this path?, Because I placed it on the PrestaShop /modules folder?

Marek 08 Apr 2019, 21:52

yes, right

Javier 08 Apr 2019, 22:07

ok, I just wanted to know it

I see the module on this path. Unfortunately i can’t install the modulo. It gives this message ⇒ “the module did not return additional details”

Marek 08 Apr 2019, 22:26

I’m not able to connect to your server

Javier 08 Apr 2019, 23:16

Hi

Try again, too many attempts with the wrong password or misspelled password

Marek 13 Apr 2019, 21:58

Sorry for the delay.
Still the same

Command:	USER promikit_275shlP@naturaldublanc.com
Response: 	331 User promikit_275shlP@naturaldublanc.com OK. Password required
Command:	PASS ***********
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Javier 16 Apr 2019, 13:09

Hi Marek

I have just tried to connect to the server through FTP and I succeed

Have you tried via filezilla?

Javier

Marek 16 Apr 2019, 13:57

Yes, I tried with filezilla with all possible options

Javier 17 Apr 2019, 11:53

Hi Marek

Try now again

Marek 17 Apr 2019, 12:09

Still the same

Command:	USER promikit_275shlP@naturaldublanc.com
Response: 	331 User promikit_275shlP@naturaldublanc.com OK. Password required
Command:	PASS ***********
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Javier 18 Apr 2019, 07:34

Hi

Let me ask the hosting, because you ave all credentials to get in

Javier 18 Apr 2019, 08:33

Hi Marek

Try now

Marek 18 Apr 2019, 09:46

Now I can connect, but I see only “themes” folder. I need access to “modules” folder

Javier 23 Apr 2019, 10:44

Hi Marek

Which module are you going to see?

Javier 29 Apr 2019, 09:23

Hi

What’s happening with this ticket?

Shouldn’t it be better to send a link with the module and install it again?

Thanks

Marek 29 Apr 2019, 10:34

I just need access to modules folder

Javier 29 Apr 2019, 11:36

Hi

Try now. You have now access to module folder.

Regards

Marek 29 Apr 2019, 13:11

I’m not able to connect with new credentials https://take.ms/H4N6h

Javier 29 Apr 2019, 14:55

ok, try now

Marek 29 Apr 2019, 17:35

I see the following now https://take.ms/hGPGiy

Javier 30 Apr 2019, 13:09

Hi

Try again. I have tested it and it works

Marek 01 May 2019, 10:27

The module is here https://take.ms/Zd6vB8 and you can find it in back office https://take.ms/T41qI

Javier 02 May 2019, 10:51

Hi

Are these the comments of the products?
How does it work and why is facebook involved?

Thanks

Marek 02 May 2019, 11:21

Yes, that is a comments for products. Facebook comments that is another module, you can use both modules at the same time

Javier 02 May 2019, 11:29

ok, but how does it work?
I have added the module on the product page and i can’t add a comment.

I don’t want a facebook comments of the product.

Thanks

Javier 02 May 2019, 11:37
Javier 02 May 2019, 11:40

I had this module installed but with this them I can’t add it to the product page

Solution?

Thanks

Marek 02 May 2019, 11:44

That is exactly the same module what we have in our theme.
I don’t have access in your back office to manage modules to check out what’s wrong

Javier 02 May 2019, 12:05

I have installed it again

The problem is that I can’t add this module to the product page, it doesn’t appear on the options

Thanks

Javier 02 May 2019, 12:10

Hi

You’ve got access to the backend, modules also

Marek 02 May 2019, 12:27

I still have no access.
I need access to Design → Positions, and full access to module. For now I have only access to “Modules Manager”

Javier 02 May 2019, 12:44

Try now

Access to design, modules’e theme and productscomments

Marek 03 May 2019, 00:48

I have uninstalled product comments module, but still have no access to a page where I can install it. So please install the module it will work fine. I have spent a lot of time for the issue you created. There is a conflict between two modules, you just had to remove module from another developer and install our one what I just did for you.

Javier 03 May 2019, 08:30

Hi Marek

I’m confused, which module I have to install?

This one ⇒ https://mypresta.eu/modules/advertising-and-marketing/free-product-reviews-comments.html, or another one

And if another one, where do I find this module?

Thanks

Javier 05 May 2019, 18:39

So?

Marek 05 May 2019, 19:21

The module name is “productcomments” it MUST be in your back office.
I would resolve this issue one month ago if you provided me necessary permissions, but I can’t. We spent one month for such small issue and that is your fault.

That is definitely not our problem. this problem you make yourself by installing product module from another developer

Marek 05 May 2019, 20:13

We had Technical works in our support website.
You can take “productcomments” module in the archive what you have downloaded from themeforest. The path is /dependencies/modules/productcomments

Javier 10 May 2019, 08:31

Hi

So, do I have to copy this folder to the module folder of he theme on the Hosting?
Then it works?

I think I did it before ⇒ Old Ticket
“08 Apr 2019, 18:09
Hi. I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list”

Regards

Marek 10 May 2019, 11:01

Please do the following:
1. uninstall the module
2. remove the folder “productcomments” from your server
3. copy the folder “productcomments” from “THEME_ARCHIVE/dependencies/modules/” and upload to your server
4. Install the module

Javier 23 May 2019, 12:12

Hi

I’ve done 1, 2 and 3 but … How do I install the module?

It gives me an error when I zip the folder “productscomments” from “/dependencies/modules/productcomments” and upload the zip file

Thanks

Marek 23 May 2019, 20:40

I need full access to your server and back office, and I’ll do that for you in 2 minutes. I have no words more to explain you have to manage prestashop modules

Javier 05 Jun 2019, 10:45

Hi

You have full access to the theme and modules in Prestashop. In addition yo’ve got access to the theme’s folder of the hosting though FTP and to the modules though FTP by takeing out “_1” to the login, same pasword.

Try again

Regards

Marek 09 Jun 2019, 15:39

So, the module “productcomments” has been uploaded to modules folder. But I’m not able to install it because there is no access to modules in your back office https://take.ms/0asx2

Try to install it by yourself

Javier 26 Jun 2019, 14:50

Hi

Is it this module?

Thanks
Javier

Marek 26 Jun 2019, 15:54

Yes, it is

Javier 27 Jun 2019, 08:01

Hi

I tried to install it but it gave me an error.

Can you try it?, you got access to modele catalog

Thanks

Javier 27 Jun 2019, 08:14

Hi

Don’t do anything, there is a error on the access to the module catalog permission.
Let me update the PS to the latest version. When is ready I tell you something

Thanks

Marek 27 Jun 2019, 13:12

Ok, waiting for you

Javier 08 Jul 2019, 13:54

Hi

I have upgrade to PS 1.7.5.2 and tried to install the module “productscomments”.

It gives me an error on the installation

What else can i do?

Thanks

Marek 08 Jul 2019, 20:14

Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Javier 11 Jul 2019, 08:44

Hi

Do we start again with the same?, what access do you need?, what part of the backend?.
I can’t give you access to the data customers or orders!!

Thanks

Marek 11 Jul 2019, 17:31

I don’t need access to your customers, only full access to your modules

Javier 25 Jul 2019, 10:24

Hi

Is this module the module I have to install?

Is it yours?

thanks

Marek 25 Jul 2019, 20:40

No, that is a prestashop’s module. Our module has the same name. You can find it in the theme’s archive /dependencies/modules/productcomments

Javier 26 Jul 2019, 08:14

Hi,

Pls access to the background, you can now see the “modules catalog” and “manager module” with PS 176, try to install the productscomments module

Regards

Marek 26 Jul 2019, 11:29

Do you have enabled some cache in your server? or a module in prestashop?

Javier 27 Jul 2019, 07:12

Hi

It is now disabled, pls proceed

thanks

Marek 27 Jul 2019, 12:25

The module don’t want to be installed, returns an error. I have make a test in out localhost and demo server and the module installing correctly. The problem is definitely on your side

Javier 29 Jul 2019, 13:52

Hi

Let me summarize. I bought a theme, i realised the module “productcomments” didn’t work properly, so I uninstalled the module, and after struggling with this module and with you … you tell me the problem is the hosting, is it correct?.

Why the problem is the hositng?, now I have prestashop 1.7.6 installed.

What can we do?

Thanks

Marek 29 Jul 2019, 14:10

your server configuration doesn’t allow me to install the module correctly. It works fine for sure. You are only one who has such problem. We are working right now to make new comments module to be compatible with the theme. So, you can wait a little for an update

Javier 13 Aug 2019, 12:35

Hi

What kind of problem you have with the server?

Regards

Marek 13 Aug 2019, 13:52

I have no idea, it just doesn’t allow me to install the module.
Please wait a little we have almost finished to make compatible the theme iwth new comments module. Here you can see how it works with another our theme https://venedor3.promokit.eu/yellow/en/lighting/55-735-table-lamp-blue-ceramic-2835934862853.html#/2-size-m/16-color-yellow

Javier 13 Sep 2019, 11:46

Hi

any news about this issue?

Thanks

Marek 13 Sep 2019, 12:04

We have released an update some time ago with this fix

Javier 13 Sep 2019, 12:14

Which Version?

Javier 13 Sep 2019, 12:15

I’ve got this one

TS v.1.8.9 | Alysum v.5.3.7 | PS v.1.7.6.0 |

Marek 13 Sep 2019, 12:18

5.3.8

Javier 13 Sep 2019, 12:19

Tell me how to update, pls

Javier 13 Sep 2019, 12:35

It’s updatd and now?

I have tried to find the module “productcomments” on the modules list and no way …

Thanks

Marek 13 Sep 2019, 12:55

Make sure you have installed new version of the module https://take.ms/ysnKt

Javier 13 Sep 2019, 13:23

Hi

See the pic. No way!. It gives me an error. I can’t install it.

By the way, the module is made by prestashop not for you, isn’t it?. I thought the module was yours!!

Regards

Marek 13 Sep 2019, 13:39

I’ll explain to you what is going on.
In the previous Prestashop version’s (1.7.0.x - 1.7.5.2) the module Product comments did not exist, that’s why we took the old module version from Prestashop 1.6 and make it work on 1.7. Now PrestaShop released its own module, and we adjusted our theme for that new module. The module what we have developed is removed from the latest theme version, so there is only Product Comments module developed by Prestashop team you can use for now.

As for the issue with module installation, that is not related to our theme. Try to enable debug mode to see what’s wrong, or take a look at error logs

Javier 13 Sep 2019, 13:52

Error ⇒ Excepción emitida por el módulo productcomments en install. Column count doesn’t match value count at row 1<br /><br /><pre>INSERT IGNORE INTO `ps_product_comment_criterion` VALUES (’1’, ‘1’, ‘1’)</pre>

Any idea?

Marek 13 Sep 2019, 13:56

go to your database through phpMyAdmin and make sure there are no tables of comments module, it calls like this ps_product_comment_…

Javier 13 Sep 2019, 14:57

Hi

There are these tables and there are registers inside, Should I deleted all fo them?

See pic!

Thanks

Marek 13 Sep 2019, 14:58

yes, you have to remove all those tables

Javier 13 Sep 2019, 15:49

Hi

ok, installed the module.

Now, how i can add it to the product page?

Through Page builder?

regards

Javier 16 Sep 2019, 09:30

Hi

Not really, When you make a comment it does not appear,

https://www.naturaldublanc.com/en/buy-ecological-serums/buy-oil-harmonizing-almond_358

Marek 16 Sep 2019, 11:47

I need access to the theme’s folder /themes/alysum/modules

Javier 16 Sep 2019, 13:24

try now

Marek 16 Sep 2019, 14:26

I add a fix to the file /modules/productcomments/views/templates/hook/product-comments-list.tpl but no changes in the front end. Try to clear cache

Javier 17 Sep 2019, 12:25

Hi

I think works

Thanks

Marek 17 Sep 2019, 15:06

Great!