• Priority: Medium
  • Status: Waiting on customer

Ticket #14148 - "Add review" doesn't work in the product page


Just comment that “Add review” doesn’t work in the product page.

I mean I can not add a review

How can I solve it?


This ticket does not depend on any other tickets.

Marek (marek) 02 Apr 2019, 12:36

Try to select “default” Product Page layout and check out the issue

Javier (organicnacar) 02 Apr 2019, 13:15


I’ve done. I’ve choosen “Store info” as widget in the default product page to chek it out ... and the same


Marek (marek) 02 Apr 2019, 13:52

Try to reset “product comments” module

Javier (organicnacar) 02 Apr 2019, 14:37


I tried but I have no permission to do it


Marek (marek) 02 Apr 2019, 14:40

Try to uninstall and install it back

Javier (organicnacar) 02 Apr 2019, 23:44


Done but it doesn’t work yet.

I’ve got this version of module for products comments ⇒ v9.3.5 - de modified by MyPresta.eu, maybe it helps!


Marek (marek) 03 Apr 2019, 10:42

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Javier (organicnacar) 03 Apr 2019, 22:33


You got it already!

Access to the server through FTP (theme)


Marek (marek) 03 Apr 2019, 22:44

Seems that module is not compatible with that theme. Did you have a problem with our comments module?

Javier (organicnacar) 04 Apr 2019, 08:02


What’s hte name of your module?, testimonials?


Marek (marek) 04 Apr 2019, 10:13


Javier (organicnacar) 04 Apr 2019, 14:01


I do not have this module

Marek (marek) 04 Apr 2019, 15:34

Please provide me access to module section to check it out

Javier (organicnacar) 05 Apr 2019, 09:26


Try now


Marek (marek) 05 Apr 2019, 12:20

I see it but I can’t configure. There is no “configure” button

Javier (organicnacar) 05 Apr 2019, 12:23

Do it now, pls

Marek (marek) 05 Apr 2019, 12:29

Still no access to modules in your back office. Please try to find it yourself like here http://take.ms/vDzLa

Javier (organicnacar) 05 Apr 2019, 13:32

I do not have this module installed ⇒ “products comments

See the file attached what i have

Marek (marek) 05 Apr 2019, 13:34

I don’t know what did you do before, but now please do the following:
1. Uninstall and delete current comments module
2. upload product comments module from Alysum archive
3. Install it

Javier (organicnacar) 05 Apr 2019, 14:17

Sorry, but I do not find this module from Alysum archive

Where is it?, is it .zip file?

Attach pic with all modules inside Alysum archive


module.jpg (103.9 KiB)
Marek (marek) 06 Apr 2019, 15:46

The path is THEME_ARCHIVE/dependencies/modules/productcomments

Javier (organicnacar) 06 Apr 2019, 21:15


Ok, I see.
How do I install it?, there is no ZIP file. Should I install this module through FTP?, copy and paste in the right path?


Marek (marek) 07 Apr 2019, 11:56

For such common question sometimes faster to find an answer in google http://bfy.tw/N6nz

Javier (organicnacar) 07 Apr 2019, 18:01


No idea, I am not a computer

What I know I do not have the modulo on the website

Marek (marek) 07 Apr 2019, 18:04

Installing Modules

1. Installing Modules
2. Unzip (decompress) the module archive file.
3. Using your FTP software.
4. Place the folder in your PrestaShop /modules folder.
5. Connect to the BackOffice of your shop.
6. Go to Back Office » Modules.
7. Locate the new module in the list, scrolling down if necessary.
8. In the row for the new module, click Install.

Javier (organicnacar) 08 Apr 2019, 20:09


I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list


Marek (marek) 08 Apr 2019, 21:34

Try to find it here http://take.ms/arJac

Javier (organicnacar) 08 Apr 2019, 21:49

Why in this path?, Because I placed it on the PrestaShop /modules folder?

Marek (marek) 08 Apr 2019, 21:52

yes, right

Javier (organicnacar) 08 Apr 2019, 22:07

ok, I just wanted to know it

I see the module on this path. Unfortunately i can’t install the modulo. It gives this message ⇒ “the module did not return additional details”

Marek (marek) 08 Apr 2019, 22:26

I'm not able to connect to your server

Javier (organicnacar) 08 Apr 2019, 23:16

Hi Try again, too many attempts with the wrong password or misspelled password

Marek (marek) 13 Apr 2019, 21:58

Sorry for the delay. Still the same <code>Command: USER [email protected] Response: 331 User [email protected] OK. Password required Command: PASS *********** Response: 530 Login authentication failed Error: Critical error: Could not connect to server</code>

Javier (organicnacar) 16 Apr 2019, 13:09

Hi Marek I have just tried to connect to the server through FTP and I succeed Have you tried via filezilla? Javier

Marek (marek) 16 Apr 2019, 13:57

Yes, I tried with filezilla with all possible options

Javier (organicnacar) 17 Apr 2019, 11:53

Hi Marek Try now again

Marek (marek) 17 Apr 2019, 12:09

Still the same <code>Command: USER [email protected] Response: 331 User [email protected] OK. Password required Command: PASS *********** Response: 530 Login authentication failed Error: Critical error: Could not connect to server</code>

Javier (organicnacar) 18 Apr 2019, 07:34

Hi Let me ask the hosting, because you ave all credentials to get in

Javier (organicnacar) 18 Apr 2019, 08:33

Hi Marek Try now

Marek (marek) 18 Apr 2019, 09:46

Now I can connect, but I see only "themes" folder. I need access to "modules" folder

Javier (organicnacar) 23 Apr 2019, 10:44

Hi Marek Which module are you going to see?

Javier (organicnacar) 29 Apr 2019, 09:23

Hi What's happening with this ticket? Shouldn't it be better to send a link with the module and install it again? Thanks

Marek (marek) 29 Apr 2019, 10:34

I just need access to modules folder

Javier (organicnacar) 29 Apr 2019, 11:36

Hi Try now. You have now access to module folder. Regards

Marek (marek) 29 Apr 2019, 13:11

I'm not able to connect with new credentials https://take.ms/H4N6h

Javier (organicnacar) 29 Apr 2019, 14:55

ok, try now

Marek (marek) 29 Apr 2019, 17:35

I see the following now https://take.ms/hGPGiy

Javier (organicnacar) 30 Apr 2019, 13:09

Hi Try again. I have tested it and it works

Marek (marek) 01 May 2019, 10:27

The module is here https://take.ms/Zd6vB8 and you can find it in back office https://take.ms/T41qI

Javier (organicnacar) 02 May 2019, 10:51

Hi Are these the comments of the products? How does it work and why is facebook involved? Thanks

Marek (marek) 02 May 2019, 11:21

Yes, that is a comments for products. Facebook comments that is another module, you can use both modules at the same time

Javier (organicnacar) 02 May 2019, 11:29

ok, but how does it work? I have added the module on the product page and i can't add a comment. I don't want a facebook comments of the product. Thanks

Javier (organicnacar) 02 May 2019, 11:37

Hi Do you have a module like this => https://mypresta.eu/modules/advertising-and-marketing/free-product-reviews-comments.html Thanks

Javier (organicnacar) 02 May 2019, 11:40

I had this module installed but with this them I can't add it to the product page Solution? Thanks

Marek (marek) 02 May 2019, 11:44

That is exactly the same module what we have in our theme. I don't have access in your back office to manage modules to check out what's wrong

Javier (organicnacar) 02 May 2019, 12:05

I have installed it again The problem is that I can't add this module to the product page, it doesn't appear on the options Thanks

Javier (organicnacar) 02 May 2019, 12:10

Hi You've got access to the backend, modules also

Marek (marek) 02 May 2019, 12:27

I still have no access. I need access to Design → Positions, and full access to module. For now I have only access to "Modules Manager"

Javier (organicnacar) 02 May 2019, 12:44

Try now Access to design, modules'e theme and productscomments

Marek (marek) 03 May 2019, 00:48

I have uninstalled product comments module, but still have no access to a page where I can install it. So please install the module it will work fine. I have spent a lot of time for the issue you created. There is a conflict between two modules, you just had to remove module from another developer and install our one what I just did for you.

Javier (organicnacar) 03 May 2019, 08:30

Hi Marek I'm confused, which module I have to install? This one => https://mypresta.eu/modules/advertising-and-marketing/free-product-reviews-comments.html, or another one And if another one, where do I find this module? Thanks

Javier (organicnacar) 05 May 2019, 18:39


Marek (marek) 05 May 2019, 19:21

The module name is "productcomments" it MUST be in your back office. I would resolve this issue one month ago if you provided me necessary permissions, but I can't. We spent one month for such small issue and that is your fault. That is definitely not our problem. this problem you make yourself by installing product module from another developer

Marek (marek) 05 May 2019, 20:13

We had Technical works in our support website. You can take "productcomments" module in the archive what you have downloaded from themeforest. The path is /dependencies/modules/productcomments

Javier (organicnacar) 10 May 2019, 08:31

Hi So, do I have to copy this folder to the module folder of he theme on the Hosting? Then it works? I think I did it before => Old Ticket //"08 Apr 2019, 18:09 Hi. I have copied the folder productcomments which is on this path ⇒ THEME_ARCHIVE/dependencies/modules/productcomments in the PrestaShop /modules folder, but i can not find it the module on the list"// Regards

Marek (marek) 10 May 2019, 11:01

Please do the following: 1. uninstall the module 2. remove the folder "productcomments" from your server 3. copy the folder "productcomments" from "THEME_ARCHIVE/dependencies/modules/" and upload to your server 4. Install the module

Javier (organicnacar) 23 May 2019, 12:12

Hi I've done 1, 2 and 3 but ... How do I install the module? It gives me an error when I zip the folder "productscomments" from "/dependencies/modules/productcomments" and upload the zip file Thanks

Marek (marek) 23 May 2019, 20:40

I need full access to your server and back office, and I'll do that for you in 2 minutes. I have no words more to explain you have to manage prestashop modules

Javier (organicnacar) 05 Jun 2019, 10:45

Hi You have full access to the theme and modules in Prestashop. In addition yo've got access to the theme's folder of the hosting though FTP and to the modules though FTP by takeing out "_1" to the login, same pasword. Try again Regards

Marek (marek) 09 Jun 2019, 15:39

So, the module "productcomments" has been uploaded to modules folder. But I'm not able to install it because there is no access to modules in your back office https://take.ms/0asx2 Try to install it by yourself

Javier (organicnacar) 26 Jun 2019, 14:50

Hi Is it this module? Thanks Javier

Marek (marek) 26 Jun 2019, 15:54

Yes, it is

Javier (organicnacar) 27 Jun 2019, 08:01

Hi I tried to install it but it gave me an error. Can you try it?, you got access to modele catalog Thanks

Javier (organicnacar) 27 Jun 2019, 08:14

Hi Don't do anything, there is a error on the access to the module catalog permission. Let me update the PS to the latest version. When is ready I tell you something Thanks

Marek (marek) 27 Jun 2019, 13:12

Ok, waiting for you

Javier (organicnacar) 08 Jul 2019, 13:54

Hi I have upgrade to PS and tried to install the module "productscomments". It gives me an error on the installation What else can i do? Thanks

Marek (marek) 08 Jul 2019, 20:14

Please update necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Javier (organicnacar) 11 Jul 2019, 08:44

Hi Do we start again with the same?, what access do you need?, what part of the backend?. I can't give you access to the data customers or orders!! Thanks

Marek (marek) 11 Jul 2019, 17:31

I don't need access to your customers, only full access to your modules

Javier (organicnacar) 25 Jul 2019, 10:24

Hi Is this module the module I have to install? Is it yours? thanks

comments.png (17.6 KiB)
Marek (marek) 25 Jul 2019, 20:40

No, that is a prestashop's module. Our module has the same name. You can find it in the theme's archive /dependencies/modules/productcomments

Javier (organicnacar) 26 Jul 2019, 08:14

Hi, Pls access to the background, you can now see the "modules catalog" and "manager module" with PS 176, try to install the productscomments module Regards

Marek (marek) 26 Jul 2019, 11:29

Do you have enabled some cache in your server? or a module in prestashop?

Javier (organicnacar) 27 Jul 2019, 07:12

Hi It is now disabled, pls proceed thanks

cache.png (9.4 KiB)
Marek (marek) 27 Jul 2019, 12:25

The module don't want to be installed, returns an error. I have make a test in out localhost and demo server and the module installing correctly. The problem is definitely on your side

Javier (organicnacar) 29 Jul 2019, 13:52

Hi Let me summarize. I bought a theme, i realised the module "productcomments" didn't work properly, so I uninstalled the module, and after struggling with this module and with you ... you tell me the problem is the hosting, is it correct?. Why the problem is the hositng?, now I have prestashop 1.7.6 installed. What can we do? Thanks

Marek (marek) 29 Jul 2019, 14:10

your server configuration doesn’t allow me to install the module correctly. It works fine for sure. You are only one who has such problem. We are working right now to make new comments module to be compatible with the theme. So, you can wait a little for an update

Javier (organicnacar) 13 Aug 2019, 12:35


What kind of problem you have with the server?


Marek (marek) 13 Aug 2019, 13:52

I have no idea, it just doesn't allow me to install the module.
Please wait a little we have almost finished to make compatible the theme iwth new comments module. Here you can see how it works with another our theme https://venedor3.promokit.eu/yellow/en/lighting/55-735-table-lamp-blue-ceramic-2835934862853.html#/2-size-m/16-color-yellow

Javier (organicnacar) 13 Sep 2019, 11:46


any news about this issue?


Marek (marek) 13 Sep 2019, 12:04

We have released an update some time ago with this fix

Javier (organicnacar) 13 Sep 2019, 12:14

Which Version?

Javier (organicnacar) 13 Sep 2019, 12:15

I've got this one

TS v.1.8.9 | Alysum v.5.3.7 | PS v. |

Marek (marek) 13 Sep 2019, 12:18


Javier (organicnacar) 13 Sep 2019, 12:19

Tell me how to update, pls

Marek (marek) 13 Sep 2019, 12:20
Javier (organicnacar) 13 Sep 2019, 12:35

It's updatd and now?

I have tried to find the module "productcomments" on the modules list and no way ...


Marek (marek) 13 Sep 2019, 12:55

Make sure you have installed new version of the module https://take.ms/ysnKt

Javier (organicnacar) 13 Sep 2019, 13:23


See the pic. No way!. It gives me an error. I can't install it.

By the way, the module is made by prestashop not for you, isn't it?. I thought the module was yours!!


error.jpg (90.3 KiB)
Marek (marek) 13 Sep 2019, 13:39

I'll explain to you what is going on.
In the previous Prestashop version's (1.7.0.x - the module Product comments did not exist, that's why we took the old module version from Prestashop 1.6 and make it work on 1.7. Now PrestaShop released its own module, and we adjusted our theme for that new module. The module what we have developed is removed from the latest theme version, so there is only Product Comments module developed by Prestashop team you can use for now.

As for the issue with module installation, that is not related to our theme. Try to enable debug mode to see what's wrong, or take a look at error logs

Javier (organicnacar) 13 Sep 2019, 13:52

Error ⇒ Excepción emitida por el módulo productcomments en install. Column count doesn't match value count at row 1<br /><br /><pre>INSERT IGNORE INTO `ps_product_comment_criterion` VALUES ('1', '1', '1')</pre>

Any idea?

Marek (marek) 13 Sep 2019, 13:56

go to your database through phpMyAdmin and make sure there are no tables of comments module, it calls like this ps_product_comment_...

Javier (organicnacar) 13 Sep 2019, 14:57


There are these tables and there are registers inside, Should I deleted all fo them?

See pic!


Comments.jpg (32.9 KiB)
Marek (marek) 13 Sep 2019, 14:58

yes, you have to remove all those tables

Javier (organicnacar) 13 Sep 2019, 15:49


ok, installed the module.

Now, how i can add it to the product page?

Through Page builder?


Javier (organicnacar) 16 Sep 2019, 09:30


Not really, When you make a comment it does not appear,


Marek (marek) 16 Sep 2019, 11:47

I need access to the theme's folder /themes/alysum/modules

Javier (organicnacar) 16 Sep 2019, 13:24

try now

Marek (marek) 16 Sep 2019, 14:26

I add a fix to the file /modules/productcomments/views/templates/hook/product-comments-list.tpl but no changes in the front end. Try to clear cache

Javier (organicnacar) 17 Sep 2019, 12:25


I think works


Marek (marek) 17 Sep 2019, 15:06