Support will be provided with delays until 20 August. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 13.06.19, 16:06
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14153 - Translation


Could you tell me where I can translate :
- the entire checkout process / inscription process
- product page : “reference”, “add to cart”, “product details” - newsletter inscription form : “your e-mail” - contact page
- cart preview and cart


This ticket does not depend on any other tickets.

Marek (marek) 02 Apr 2019, 15:35

Have you tried to find translation in your back office?
Read more about translation here

Sylvain Duval (sylvainduval) 03 Apr 2019, 14:04

Yes, I already have translated lot of things.
But I can’t find the way to translate the specified expression.
Could you tell me where (precisely) I can do it ?

Sylvain Duval (sylvainduval) 05 Apr 2019, 14:51

Could you help me ?
I specified translation in a lot of fields, but some seem to be missing or not working.

Sylvain Duval (sylvainduval) 05 Apr 2019, 16:34

You’ll find attached some example of the translation I’ve made and the front office still displaying English version.

Marek (marek) 06 Apr 2019, 17:39

I’m not able to login to your back office to check out translation issue

Ce compte employé n'existe pas, ou le mot de passe est erroné.
Sylvain Duval (sylvainduval) 08 Apr 2019, 09:10

I changed infos so you can connect now.

Marek (marek) 08 Apr 2019, 19:18

Have you tried to use search in your back office to find necessary works for translation.




Sylvain Duval (sylvainduval) 09 Apr 2019, 09:47

I don’t understand what you’re asking.
As you can see in your screen print, French traduction is already there, but it is still displaying in English in the website (except for the 4th, I didn’t translated it, now it works fine).

I can’t find path like shop>theme>catalog or shop>theme>actions.

Marek (marek) 09 Apr 2019, 19:56

I don’t understand what is not clear. Here is “shop → theme → catalog”

If translation is not applied, try to add some changes to the word save and change it back. That is not a theme’s bug but prestashop “feature”

Sylvain Duval (sylvainduval) 10 Apr 2019, 15:55

I’ve check everything, all translation are in, but some don’t display.
We will buy your theme for other website, but if this traduction problem persists, it will be complicated, not a lot of people understand English in France...

Please, let me know how to solve this problem, even if I have to go on the FTP.

Marek (marek) 10 Apr 2019, 23:12
all translation are in, but some don't display.

Please let me know which exactly wordings are not translated? You can also try following trick, add some symbol to the translation, save it, then remove that symbol and save it again

Sylvain Duval (sylvainduval) 15 Apr 2019, 13:03


Problem is still there, mostly in the checkout process.
I already sent you screen print but you’ll find new ones attached.

Marek (marek) 15 Apr 2019, 13:41

Yes, I see.
I have tried to translate one word and didn’t get success. So please fix folders and files permissions of your PrestaShop

Permissions for all files should be set to "664"
Permissions for all folders should be set to "755"
Sylvain Duval (sylvainduval) 15 Apr 2019, 13:54

You have access to the FTP, could you do that so you can then try to fixe the issue ?

Marek (marek) 15 Apr 2019, 18:00

But it’s not related to the theme.
It’s much easier to do through cPanel, but not through FTP, it will take much time

Sylvain Duval (sylvainduval) 16 Apr 2019, 09:53

Could you at least tell me which folders and files I have to change ?
Plus, you’ll find attached screen print of translation files. It seems that source language and targeted language are the same. Is that possible the translation issue come from that code issue ?

Marek (marek) 16 Apr 2019, 11:48

All folders and files should have correct permissions. We should fix this issue first, then move forward to translation

Sylvain Duval (sylvainduval) 17 Apr 2019, 10:44

I have change the permissions for a lot of files and folder, could you check if that’s OK, and tell me which folder or file don’t have the right permission.
If that’s ok, could you check why some translations are not working ?


Marek (marek) 17 Apr 2019, 12:12

Now I’m not able to connect to your server:

Command:	USER jerichp_ovh-41419
Response: 	331 User jerichp OK. Password required
Command:	PASS ************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Sylvain Duval (sylvainduval) 17 Apr 2019, 12:57

You’ll find new FTP password in our profil.

Sylvain Duval (sylvainduval) 17 Apr 2019, 14:06

You’ll find new FTP password in our profil.

Marek (marek) 18 Apr 2019, 16:53

I spent much time on that and finally found out that is a prestashop issue

Try to upgrade your prestashop to latest version