- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 02.04.19, 15:19
- Opened by: Sylvain Duval
- Closed by: Marek
- Closed on: 13.06.19, 16:06
- Reason: Closed
- Comment: Glad to help!
Ticket #14153 - Translation
Hello,
Could you tell me where I can translate :
- the entire checkout process / inscription process
- product page : “reference”, “add to cart”, “product details” - newsletter inscription form : “your e-mail” - contact page
- cart preview and cart
Thanks
Comments
Have you tried to find translation in your back office?
Read more about translation here http://alysum5.promokit.eu/promokit/documentation/#translation
Yes, I already have translated lot of things.
But I can’t find the way to translate the specified expression.
Could you tell me where (precisely) I can do it ?
Could you help me ?
I specified translation in a lot of fields, but some seem to be missing or not working.
You’ll find attached some example of the translation I’ve made and the front office still displaying English version.
I’m not able to login to your back office to check out translation issue
I changed infos so you can connect now.
Have you tried to use search in your back office to find necessary works for translation.
1. http://take.ms/60oLi
2. http://take.ms/ljzJv
3. http://take.ms/A1glN
4. http://take.ms/nHfHV
I don’t understand what you’re asking.
As you can see in your screen print, French traduction is already there, but it is still displaying in English in the website (except for the 4th, I didn’t translated it, now it works fine).
I can’t find path like shop>theme>catalog or shop>theme>actions.
I don’t understand what is not clear. Here is “shop → theme → catalog” https://media.promokit.eu/screenshots/monosnap/scr_20190409_194339.png
If translation is not applied, try to add some changes to the word save and change it back. That is not a theme’s bug but prestashop “feature”
I’ve check everything, all translation are in, but some don’t display.
We will buy your theme for other website, but if this traduction problem persists, it will be complicated, not a lot of people understand English in France…
Please, let me know how to solve this problem, even if I have to go on the FTP.
Please let me know which exactly wordings are not translated? You can also try following trick, add some symbol to the translation, save it, then remove that symbol and save it again
Hi,
Problem is still there, mostly in the checkout process.
I already sent you screen print but you’ll find new ones attached.
Yes, I see.
I have tried to translate one word and didn’t get success. So please fix folders and files permissions of your PrestaShop
You have access to the FTP, could you do that so you can then try to fixe the issue ?
But it’s not related to the theme.
It’s much easier to do through cPanel, but not through FTP, it will take much time
Could you at least tell me which folders and files I have to change ?
Plus, you’ll find attached screen print of translation files. It seems that source language and targeted language are the same. Is that possible the translation issue come from that code issue ?
All folders and files should have correct permissions. We should fix this issue first, then move forward to translation
I have change the permissions for a lot of files and folder, could you check if that’s OK, and tell me which folder or file don’t have the right permission.
If that’s ok, could you check why some translations are not working ?
Thanks
Now I’m not able to connect to your server:
You’ll find new FTP password in our profil.
You’ll find new FTP password in our profil.
I spent much time on that and finally found out that is a prestashop issue http://forge.prestashop.com/browse/BOOM-3338
Try to upgrade your prestashop to latest version