- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 03.04.19, 15:14
- Opened by: Filip Uhlír
- Closed by: Marek
- Closed on: 13.06.19, 15:57
- Reason: Closed
- Comment: Glad to help!
Ticket #14169 - google analytics
Hello Marek,
I have problem with GA. Since I install Alysum theme, modul stop working and GA not recieving any data. In source everything seems ok. So should I put code manually? Or is there any trick how to fix it?
Thanks
Comments
I need to test it out, I’ll back to you as soon as possible
Ok great.. Now is GA critical for us because of running campaign..
Yes, of course I understand that is critical, we are tying to figure out what’s the problem is…
Try to disable Product Comments module and check out analytics
I disabled it. Strange that it seems like GA ecommerce tracking is working. But regular GA not..
I just make tests in our demo and all seems works correctly. Here is my screenshot http://take.ms/hdp6d
Maybe try to reset your analytics module?
I tried reset, uninstall, install different on (works but not cennot complete order). I debug GA data and it seems ok at first sight but some event missing. For instance on homepage there is no ga(’send’, ‘pageview’); - could you check if on your test site all events working?
Thanks
Only working event: ga(”send”, “event”, “UX”, “detail”, “Product Detail View”, {nonInteraction: 1})
Strange issue. We still didn’t find a reason. Could you please try to use GA code (add it to the theme’s code)
Seems like this issue. https://github.com/PrestaShop/ps_googleanalytics/issues/29
Thank you for the link, I didn’t know about that. As I ass that is not a theme issue, right?
It has to be investigate because it seems like not everybody has tha same issue with same versions of PS and GA module. I have to buy some commercial solution but I noticed that if I using AMP there is no GA tracking right? Is there any solution how to add to AMP version?
Thank you
You have to update theme to 5.3.5. There is available GA option for AMP