• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 03.04.19, 15:14
  • Opened by: Filip Uhlír
  • Closed by: Marek
  • Closed on: 13.06.19, 15:57
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14169 - google analytics

Hello Marek,
I have problem with GA. Since I install Alysum theme, modul stop working and GA not recieving any data. In source everything seems ok. So should I put code manually? Or is there any trick how to fix it?
Thanks

Comments

Marek 03 Apr 2019, 18:40

I need to test it out, I’ll back to you as soon as possible

Filip Uhlír 04 Apr 2019, 14:57

Ok great.. Now is GA critical for us because of running campaign..

Marek 04 Apr 2019, 15:31

Yes, of course I understand that is critical, we are tying to figure out what’s the problem is…

Marek 05 Apr 2019, 14:35

Try to disable Product Comments module and check out analytics

Filip Uhlír 06 Apr 2019, 11:08

I disabled it. Strange that it seems like GA ecommerce tracking is working. But regular GA not..

Marek 06 Apr 2019, 14:30

I just make tests in our demo and all seems works correctly. Here is my screenshot http://take.ms/hdp6d

Maybe try to reset your analytics module?

Filip Uhlír 08 Apr 2019, 19:11

I tried reset, uninstall, install different on (works but not cennot complete order). I debug GA data and it seems ok at first sight but some event missing. For instance on homepage there is no ga(’send’, ‘pageview’); - could you check if on your test site all events working?
Thanks

Filip Uhlír 08 Apr 2019, 19:54

Only working event: ga(”send”, “event”, “UX”, “detail”, “Product Detail View”, {nonInteraction: 1})

Marek 08 Apr 2019, 20:37

Strange issue. We still didn’t find a reason. Could you please try to use GA code (add it to the theme’s code)

Marek 08 Apr 2019, 21:30

Thank you for the link, I didn’t know about that. As I ass that is not a theme issue, right?

Filip Uhlír 12 Apr 2019, 17:09

It has to be investigate because it seems like not everybody has tha same issue with same versions of PS and GA module. I have to buy some commercial solution but I noticed that if I using AMP there is no GA tracking right? Is there any solution how to add to AMP version?
Thank you

Marek 13 Apr 2019, 13:24

You have to update theme to 5.3.5. There is available GA option for AMP