- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 06.04.19, 08:38
- Opened by: Javier
- Closed by: Marek
- Closed on: 27.04.19, 11:02
- Reason: Closed
- Comment: Glad to help!
Ticket #14204 - Abandoned cart constantly
Hi
I’ve realised that I have abandoned cart (without value in total) since I installed the theme. I suppose when someone visit the website the theme keep a cart straitaway, it that possible?
I can’t find other explication. This didn’t happen with the old theme
Thanks
Comments
There is no abandoned cart in the theme, maybe you have some third party module
Hi
Impossible. I’ve not installed another module or theme but Alysum theme and this didn’t happen before.
Thanks
Could you please take a screenshot of the issue?
Hi
Here you are!
It seems to create an abandoned cart when someone visit the website, ¿?
Those are the last one
Thanks
Yes I see now.
Do you know what action in your store calls to create abandoned cart? I have make some tests in our demo and didn’t found out such action
Do you know what action in your store calls to create abandoned cart? = > No, i don’t know.
I am not using any abandoned cart module.
I’m using the prestashop cart
Before installing theme it doesn’t happend
Prestashop 1.7.5.1
I need some time to investigate that
ok, I wait
I’ve the same problem, I follow
same follow
hi everybody.
Here is possible solution what works for me:
- Open the file
find the line
replace it with
Hi Marek
Sorry but it’s not working.
The problem seems to be on the AMP Version
If I replace with this code “if (!empty($do)) {$ctx→updateCustomer($ctx→customer);}”, no items can be added to the cart and the customer can not place an order because he/she doesn’t see what products there are on the cart.
In addition, if we replace with the code above, the search doesn’t work
Thanks
Javier
Hi, Javier.
Please update credentials to access to your server through FTP
Hi Marek
From which country are you trying to connect?
Poland
Is this bug solved?
Did you try the solution I shared above?
no, because your client has already replied that it doesn’t work, but i can try
After a try, same problem of Javier, the cart not works correctly, no items can be added…
to Ric.
I just added a fix for you and don’t see the cart issue http://take.ms/pqxBe
Please check out abandoned cart problem, you just need to open AMP version in incognito tab
Hi Marek, at me still showing this bug, the items cant be added to cart when i put this edit, actually i removed that code because the website is in production and customers could not placer any order.
Please for this fix, let me know before you change or better put the code in this topic, so I can try it.
I just make that fix once again and test out your cart and all works fine http://take.ms/Irlzs
Hi Marek,
Now it’s working.
Thanks
Great!
ok solved! Thanks