- Priority: Medium
- Status: Closed
- Opened by: Zuzana (premamu)
- Open Date: 12.04.19, 16:11
- Closed by: Marek (marek)
- Closed on: 14.06.19, 19:02
- Reason: Closed
- Comment: Glad to help!
Ticket #14253 - password recovery
So my customer complained this morning that she cannot recover her password.
She gets the email, but when she clicks the link she is again asked for an email.
I have found out this happens only on the mobile (amp) version of the website.
If I click the link on PC I am redirected to the correct webpage and I am asked to set up a new password (https://premamu.eu/en/password-recovery)
If I click the link on mobile (iPhone) outlook app I am redirected to ...module/pk_amp/password and I am asked to enter the email address to send reset link.
I didn´t know about this issue but now I have checked outgoing emails in BO and I can see more customers were trying to recover their passwords and didn´t succeed They asked for a new password 3-4 times, this wouldn´t happen if they could recover it on the first try Unfortunately nobody complained before...
How can I fix this? Do I need to set up something?
Thanks for your help.