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Ticket #14253 - password recovery

Hi guys,

So my customer complained this morning that she cannot recover her password.
She gets the email, but when she clicks the link she is again asked for an email.

I have found out this happens only on the mobile (amp) version of the website.

If I click the link on PC I am redirected to the correct webpage and I am asked to set up a new password (https://premamu.eu/en/password-recovery)
If I click the link on mobile (iPhone) outlook app I am redirected to ...module/pk_amp/password and I am asked to enter the email address to send reset link.

I didn´t know about this issue but now I have checked outgoing emails in BO and I can see more customers were trying to recover their passwords and didn´t succeed :( They asked for a new password 3-4 times, this wouldn´t happen if they could recover it on the first try :( Unfortunately nobody complained before...

How can I fix this? Do I need to set up something?

Thanks for your help.
Zuzana

This ticket does not depend on any other tickets.

Marek (marek) 13 Apr 2019, 15:05

Hi, Zuzana.
I have updated AMP password recovery page, please test it out

Zuzana (premamu) 16 Apr 2019, 10:03

Hi Marek,

Tested today:

1. iPhone - Safari
User Area - Forgot your password? Password Recovery page I enter email - red error "Some error occured".

2. PC - Chrome - Login Page - Password Recovery page I enter email - email is sent and received.

- If I click the link on PC I am redirected to the correct page and I can change my password.
- If I open email in Outlook iPhone I am redirected to Safari and can only enter email again (if I enter email I get the error, see above).

I have cleared history and cache for Safari app. Nothing have changed.

Marek (marek) 17 Apr 2019, 13:12

Hi, Zuzana.
Please test it out now

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