• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 15.04.19, 15:09
  • Opened by: Yassine Mili
  • Closed by: Marek
  • Closed on: 16.04.19, 17:44
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14264 - Problem on a multishop configuration

Hi,
Thanks for this template. Nice work !
But i have an issue, when i try to install the template on a second shop. The template seems not working on two shops in the same time.
Can you help me please ?

Thanks in advance.

Comments

Marek 15 Apr 2019, 16:08

The theme works fine in multistore mode, and you can see that in our demo https://alysum5.promokit.eu/en/

You have to configure first(main) store, then create a new one and import all settings from parent store

Yassine Mili 15 Apr 2019, 16:22

It’s exactly what i made. but now when i choose ton install the alysum template on the second shop, i have a white page on front on the second shop and on the fisrt shop too.

Marek 15 Apr 2019, 17:45

you don’t have to install the theme for second shop, after shop creation all should be installed if you have selected to import all the options

Yassine Mili 15 Apr 2019, 18:07

Sorry but it doesnt work. Still have a white page… There is a problem with your template, because i tried with the classic template and with another template and they works well, so the problem is from your template.

Yassine Mili 15 Apr 2019, 19:02

Sorry but it doesnt work. Still have a white page… There is a problem with your template, because i tried with the classic template and with another template and they works well, so the problem is from your template.

Yassine Mili 15 Apr 2019, 19:03

Is there any way to give you an access for checking this ?

Marek 15 Apr 2019, 19:04

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

Yassine Mili 15 Apr 2019, 19:19

Thanks, i just updated those informations in my profile, the second shop that i have an issue is this one : rodierlin
When you select the Alysum template it will break the both shopes. Thanks in advance for your help

Marek 15 Apr 2019, 23:38

I have no idea how did you configured your multistore, but as I can see the theme and modules are not enabled for one of the store http://take.ms/HO4lV

Yassine Mili 16 Apr 2019, 05:10

i enabled them for all shops, and it’s still not working.

Marek 16 Apr 2019, 09:40

Is the link for second store is correct? http://rodierlin.fr

Yassine Mili 16 Apr 2019, 09:58

Yes it is. I installed another template waiting if we found a solution

Marek 16 Apr 2019, 11:41

There is no any bug of the theme, there is a question of configuration only

Yassine Mili 16 Apr 2019, 11:43

So, how can we fix it ?

Marek 16 Apr 2019, 11:45

Our support is not covering prestashop configuration, if you want I can take a look, but it will cost some price depending on time I’ll spend on that

Yassine Mili 16 Apr 2019, 11:46

How it can be a configuration problem, when it’s already working well on two templates already ??

Marek 16 Apr 2019, 11:49

As you can see in our demo all works fine in multistore mode https://alysum5.promokit.eu/

Yassine Mili 16 Apr 2019, 11:52

That’s why i need your help to reproduce that on my multi-shop. And as you can see, i have already two templates running well. So are you going to help or not ??

Marek 16 Apr 2019, 11:53

Yes, I’m ready. As I wrote you before this is not covering by our support so it will not be free

Yassine Mili 16 Apr 2019, 11:55

How much it will cost me please ?

Marek 16 Apr 2019, 11:55

I suppose it will not take much time, so approximated price is about 10 euro

Yassine Mili 16 Apr 2019, 11:57

ok for 10 euros. thanks !

Marek 16 Apr 2019, 12:14

I have finished with configuration,
The issue for the store https://rodierlin.fr was missed Page builder layouts. I have imported layouts and now all is fine.
The issue for the store https://stocksolution.fr/ was missed hooks for Page builder. I have moved page builder to “displayHeaderBuilder”, “displayHomeBuilder”, “displayCMSBuilder”, “displayFooterBuilder”

Yassine Mili 16 Apr 2019, 13:54

Your changes broke totally the website see in attached.
I don’t want anymore your template in the second website, can you put back the jms_nova template as it was working please.

Marek 16 Apr 2019, 13:56

don’t you want to fix that?

Yassine Mili 16 Apr 2019, 13:59

No too many problem with your templates, and my client is very angry so just put the Alysum template on https://stocksolution.fr/
and jms_nova template on https://rodierlin.fr

Too many problem with your template, thaks in advance.

Marek 16 Apr 2019, 13:59

ok, as you like

Yassine Mili 16 Apr 2019, 14:01

Thank you

Yassine Mili 16 Apr 2019, 17:04

The support broke my website and he didn’t solve the problem, he just leave it like this totally broke !!! it’s unacceptable

Marek 16 Apr 2019, 17:04

ALl works fine for me https://stocksolution.fr

Yassine Mili 16 Apr 2019, 17:24

Yes , because i uninstalled your template, and a full stack developper helped me with the problem that you made. Very bad service, i’am not happy by your support. Thanks and good bye.

Marek 16 Apr 2019, 17:44

I’m not agree. Why didn’t you ask me to help you?