• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.04.19, 15:51
  • Opened by: olivier dauchy
  • Closed by: Marek
  • Closed on: 30.04.19, 16:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14284 - Image rollover blank

Hello, I disabled the second rollover image in the categories or home page. Now I have a fade to white instead so I want to keep the picture if i have more of 1 picture in the product ! How to do ? Thank You

https://www.epicerie-ordinaire.fr/

Comments

Marek 18 Apr 2019, 12:28

Hi, olivier.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll try to fix that

olivier dauchy 25 Apr 2019, 15:09

Hello,

Ok i fill out my information.
For FTP, it’s necessary to connect in ACTIVE MODE.

thank you

Marek 25 Apr 2019, 16:37

I have tried to connect through FTP with ACTIVE MODE enabled, and other options as well, but always get the same error

Status:      	Connecting to 5.196.130.82:21...
Status:      	Connection established, waiting for welcome message...
Status:      	Initializing TLS...
Status:      	Verifying certificate...
Status:      	TLS connection established.
Status:      	Logged in
Status:      	Retrieving directory listing...
Command:	PWD
Response: 	257 "/" is the current directory
Command:	TYPE I
Response: 	200 Type set to I
Command:	PORT 10,0,1,10,244,53
Response: 	200 PORT command successful
Command:	MLSD
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
olivier dauchy 25 Apr 2019, 16:51

try a connection is simple mode, withtout TLS please.

Marek 25 Apr 2019, 20:39

Still the same. Maybe there is non-standard port?

olivier dauchy 26 Apr 2019, 10:04

No, no particular port !
with Filezilla : http://prntscr.com/nh2vah and http://prntscr.com/nh31xx

Marek 26 Apr 2019, 12:10

I have the same settings, see my screenshot https://take.ms/aaZsR

Maybe you have restrictions to connect from some countries?

olivier dauchy 26 Apr 2019, 14:18

I just turned off the FAILTOBAN, yet there was nothing in it. I do not have a country restriction.
Otherwise I can replace the files myself if you send them.
Thank you again for the patience and help you bring me.

Marek 26 Apr 2019, 14:58

That doesn’t help. Let’s try last possible solution. Try to export your FTP settings https://take.ms/MQwn5 and send me config file

olivier dauchy 26 Apr 2019, 15:36

good idee !

Marek 26 Apr 2019, 19:56

Config has been imported successfully https://take.ms/RbC6k but the issue still the same

olivier dauchy 30 Apr 2019, 09:32

Hello,
as it does not work, I looked for how to activate a connection via ssh and it works.
can you still try FileZilla with the “SFTP - SSH File …” protocol?
With the same identifiers.
Thanks again !

Marek 30 Apr 2019, 12:28

Ok, try this CSS:

body .product-miniature:hover .product-thumbnail > a.subimage-true > img:first-child {opacity:1}
olivier dauchy 30 Apr 2019, 16:18

it works perfectly, thank you !