- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 17.04.19, 15:51
- Opened by: olivier dauchy
- Closed by: Marek
- Closed on: 30.04.19, 16:18
- Reason: Closed
- Comment: Glad to help!
Ticket #14284 - Image rollover blank
Hello, I disabled the second rollover image in the categories or home page. Now I have a fade to white instead so I want to keep the picture if i have more of 1 picture in the product ! How to do ? Thank You
Comments
Hi, olivier.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll try to fix that
Hello,
Ok i fill out my information.
For FTP, it’s necessary to connect in ACTIVE MODE.
thank you
I have tried to connect through FTP with ACTIVE MODE enabled, and other options as well, but always get the same error
try a connection is simple mode, withtout TLS please.
Still the same. Maybe there is non-standard port?
No, no particular port !
with Filezilla : http://prntscr.com/nh2vah and http://prntscr.com/nh31xx
I have the same settings, see my screenshot https://take.ms/aaZsR
Maybe you have restrictions to connect from some countries?
I just turned off the FAILTOBAN, yet there was nothing in it. I do not have a country restriction.
Otherwise I can replace the files myself if you send them.
Thank you again for the patience and help you bring me.
That doesn’t help. Let’s try last possible solution. Try to export your FTP settings https://take.ms/MQwn5 and send me config file
good idee !
Config has been imported successfully https://take.ms/RbC6k but the issue still the same
Hello,
as it does not work, I looked for how to activate a connection via ssh and it works.
can you still try FileZilla with the “SFTP - SSH File …” protocol?
With the same identifiers.
Thanks again !
Ok, try this CSS:
it works perfectly, thank you !