• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.04.19, 09:09
  • Opened by: Sylvain Duval
  • Closed by: Marek
  • Closed on: 14.06.19, 19:02
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14294 - 504 error

Hello,

We are having trouble with our website with a lot of 504 error which are happening for not reason.
We contacted our host support several time for this issue. This is what they told us :

Following the analysis of the web logs, we find that the 504 are generated with each call of the plugin or the AdminPspagebuilder tools.
Here is en example at 10.05 am :
[18/Apr/2019:10:05:03 +0200] “GET /admin6337/index.php?controller=AdminLogin&token=666fef86813c8e914c193b81c5f86621&redirect=AdminPspagebuilderProfile HTTP/1.1” 504 247 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Safari/605.1.15” “runtime: proxy” “server: jerichocosmetics.fr”

Could you please help us with this issue ?

Comments

Marek 19 Apr 2019, 11:39

Hi, Sylvain.
Your server works incredibly slow every time I open your back office I have to wait couple minutes to load any page. Sometimes it returns “Gateway Timeout” error.
I’m ready to investigate the issue but I need correctly working server on your side