• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 11.05.19, 02:28
  • Opened by: Marga Gomez
  • Closed by: Marek
  • Closed on: 02.07.19, 21:42
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14491 - Many different errors

Hello,
I’m having lots of problems with the configuration of this theme, in fact I’ve deleted the installation 3 times.

- Update: “Theme Update” doesn’t work and the following message appears: ”Update service is temporary unavailable! Please try later.”. Is it really unavailable? Thanks
- Promokit Alysum menu is impossible to understand and work with it (please see attached file alysum_menu)
- Megamanu doesn’t work ans submenu megamenu is set to yes (please see attached file mega_menu)
- Css files are not easy to find, do you have more detailed documentation?

I need help because I’ve been 1week trying to configure the header!!
Thanks in advance.

Marga

Comments

Marek 11 May 2019, 11:23

Hi, Marga Gomez.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Have you seen our video tutorials? http://alysum5.promokit.eu/promokit/documentation/#flex_menu

Marga Gomez 13 May 2019, 12:44

Hello,
I’ve filled out the fields.
About your question, I’ve watched the tutorials and there is not information about my problems.
Have you seen the files attached?

Waiting for your answer,
Marga

Marek 13 May 2019, 16:32

Back office is wrong http://solucioneshomestaging.com/prestashop/admin , please give me correct link

Marek 13 May 2019, 17:22

1. You have to add Purchase ID first https://take.ms/IVhEM

2. Menu is fixed
3. See our menu video tutorial http://alysum5.promokit.eu/promokit/documentation/#flex_menu

4. You have to add your css to the Theme Settings → Cistomer CSS

Marga Gomez 13 May 2019, 18:49

1. I tried with the Purchase ID added (the purchase ID is lost every time you change the preset). Have a look to the screenshot, please.
2. Thank you
3. I’ve seen the tutorial many times and I don’t find where is the error/omission. Coudld you help me please.
4. ok

Marek 13 May 2019, 19:58

Yes, I see the issue with update. Seems your ip is blocked somehow.
Try to update the theme manually


As for menu:
- go to Sub-menu Builder and make a layout
- go to menu item and select created sub menu

Marga Gomez 13 May 2019, 20:26

Thank you but I think I’m not clear enough with the menu problem.
I know how to create a menu and a sub-menu but when the submenu is open the width is not 100% either fullwith is YES.
In all your examples the submenu is 100% the screen but doesn’t work for me. (see the example, please)

Marek 13 May 2019, 23:34

As I can see you have found out how to make it fullwidth, right?

Marga Gomez 14 May 2019, 19:20

Hello,
I had to reinstall the theme again to solve the fullwidth problem and the Promokit Alysum menu is impossible to understand again, you fixed-it but the changes are lost. Please, let me know how to fix the problem.
I have another very important problem with the categories menu (preset dailydeal), I’ve created 2 categories with 2 and 1 subcategory each. It is possible to navegate in the categories menu only the first time you enter in the shop, when you navegate down in a category or subcategory it works, but it is impossible to come back and see the completely tree again (not posible to navegate up, the categories menu is missing).
See the attached files please.

Marek 16 May 2019, 18:54

Here is your solution http://alysum5.promokit.eu/promokit/documentation/#faq8 and that is not a theme problem

Marga Gomez 16 May 2019, 22:57

Please, have a look to the alysum menu

Marek 17 May 2019, 07:57

The issue has been fixed. Please check it out