- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.05.19, 02:28
- Opened by: Marga Gomez
- Closed by: Marek
- Closed on: 02.07.19, 21:42
- Reason: Closed
- Comment: Glad to help!
Ticket #14491 - Many different errors
Hello,
I’m having lots of problems with the configuration of this theme, in fact I’ve deleted the installation 3 times.
- Update: “Theme Update” doesn’t work and the following message appears: ”Update service is temporary unavailable! Please try later.”. Is it really unavailable? Thanks
- Promokit Alysum menu is impossible to understand and work with it (please see attached file alysum_menu)
- Megamanu doesn’t work ans submenu megamenu is set to yes (please see attached file mega_menu)
- Css files are not easy to find, do you have more detailed documentation?
I need help because I’ve been 1week trying to configure the header!!
Thanks in advance.
Marga
Comments
Hi, Marga Gomez.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Have you seen our video tutorials? http://alysum5.promokit.eu/promokit/documentation/#flex_menu
Hello,
I’ve filled out the fields.
About your question, I’ve watched the tutorials and there is not information about my problems.
Have you seen the files attached?
Waiting for your answer,
Marga
Back office is wrong http://solucioneshomestaging.com/prestashop/admin , please give me correct link
Sorry
http://solucioneshomestaging.com/prestashop/admin758axrffw
1. You have to add Purchase ID first https://take.ms/IVhEM
2. Menu is fixed
3. See our menu video tutorial http://alysum5.promokit.eu/promokit/documentation/#flex_menu
4. You have to add your css to the Theme Settings → Cistomer CSS
Sorry
http://solucioneshomestaging.com/prestashop/admin758axrffw
1. I tried with the Purchase ID added (the purchase ID is lost every time you change the preset). Have a look to the screenshot, please.
2. Thank you
3. I’ve seen the tutorial many times and I don’t find where is the error/omission. Coudld you help me please.
4. ok
Yes, I see the issue with update. Seems your ip is blocked somehow.
Try to update the theme manually
As for menu:
- go to Sub-menu Builder and make a layout
- go to menu item and select created sub menu
Thank you but I think I’m not clear enough with the menu problem.
I know how to create a menu and a sub-menu but when the submenu is open the width is not 100% either fullwith is YES.
In all your examples the submenu is 100% the screen but doesn’t work for me. (see the example, please)
As I can see you have found out how to make it fullwidth, right?
Hello,
I had to reinstall the theme again to solve the fullwidth problem and the Promokit Alysum menu is impossible to understand again, you fixed-it but the changes are lost. Please, let me know how to fix the problem.
I have another very important problem with the categories menu (preset dailydeal), I’ve created 2 categories with 2 and 1 subcategory each. It is possible to navegate in the categories menu only the first time you enter in the shop, when you navegate down in a category or subcategory it works, but it is impossible to come back and see the completely tree again (not posible to navegate up, the categories menu is missing).
See the attached files please.
Here is your solution http://alysum5.promokit.eu/promokit/documentation/#faq8 and that is not a theme problem
Please, have a look to the alysum menu
The issue has been fixed. Please check it out