- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.05.19, 12:03
- Opened by: Mahmoud Ali
- Closed by: Marek
- Closed on: 02.07.19, 15:38
- Reason: Closed
- Comment: Glad to help!
Ticket #14495 - Activation Errore
Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
after i installed the theme and tried to activate it, and i cant open the modulo page gives Http errore 500
please help
Thanks
Comments
Hi, Mahmoud Ali.
Please give me a link where I could see the issue
https://reonna.com/caephsl4ryamw85k/index.php?controller=AdminThemes&action=enableTheme&theme_name=alysum&token=7df06833108dc435ca94c4c7e4655367
I see only this https://take.ms/2AKat
If its needed to reset the server and start from scratch i can do it cause i had other theme was installed before your’s
waiting your replay
thanks
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Okay login data updated
Can you help today?
Please be patient. We have a lot of customers requests
Not works https://take.ms/bWO6r
I am so sorry now i update it
Hi Marek
I know that you are very busy, but believe me i have to open 20/05/2019 and i work alone just to know if you can fix it today or i have to work with wordpress,
sorry again but the situation is very critical for me
thanks
I see you have installed other themes. To avoid conflicts, the best way is to uninstall all modules what has been installed with current theme
Then enable Alysum theme.
Installation of our theme has been tested a lot of times and there is no any problems with that. The problem is definitely on your side
Okay, you have a white paper to do anything that you obtain correct to fix
Please uninstall all third party modules first
Please uninstall all third party modules first, every time i try to uninstall it gives me http errore 500 i don’t know how to uninstall them could you help?
I just enabled Debug mode and see an error in the module “jxcaregoryproducts” https://take.ms/ct5Mh
Write you once again, the problem is on your side
Okay Marek,
I’m new in prestashop could you fix it for me?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Okay Marek,
dati FTP is updated
thanks
FTP Host (Server name) - is wrong
I just accesseed the FTP,
If you need other data please let me know, please check the screen shots
Okay,
dati FTP is updated
thanks
yes, because you have correct “host”, please send it to me
you can find it in Website Access Details please let me know if its ok for you
Please be more careful.
Compare the host you gave me - https://take.ms/zoTvE and in your FTP client https://take.ms/C1SmT
Okay i inverted the user name with the server data
I have disabled all third-party modules and not Alysum has been installed correctly.
I want ot emphasise that such service is not covered by our support and I did that for you only because it’s urgent
Thank you for your help, really thanks
you are welcome
Now can i use it, or you have to do something else?
Yes, you can use it