• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 11.05.19, 12:03
  • Opened by: Mahmoud Ali
  • Closed by: Marek
  • Closed on: 02.07.19, 15:38
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14495 - Activation Errore

Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

after i installed the theme and tried to activate it, and i cant open the modulo page gives Http errore 500
please help
Thanks

Comments

Marek 11 May 2019, 12:03

Hi, Mahmoud Ali.
Please give me a link where I could see the issue

Marek 11 May 2019, 12:08

I see only this https://take.ms/2AKat

Mahmoud Ali 11 May 2019, 12:10

If its needed to reset the server and start from scratch i can do it cause i had other theme was installed before your’s
waiting your replay
thanks

Marek 11 May 2019, 12:12

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Mahmoud Ali 11 May 2019, 12:16

Okay login data updated

Mahmoud Ali 11 May 2019, 12:21

Can you help today?

Marek 11 May 2019, 12:21

Please be patient. We have a lot of customers requests

Marek 11 May 2019, 12:21
Mahmoud Ali 11 May 2019, 12:25

I am so sorry now i update it

Mahmoud Ali 11 May 2019, 12:45

Hi Marek
I know that you are very busy, but believe me i have to open 20/05/2019 and i work alone :-( just to know if you can fix it today or i have to work with wordpress,
sorry again but the situation is very critical for me
thanks

Marek 11 May 2019, 12:45

I see you have installed other themes. To avoid conflicts, the best way is to uninstall all modules what has been installed with current theme

Marek 11 May 2019, 12:46

Then enable Alysum theme.
Installation of our theme has been tested a lot of times and there is no any problems with that. The problem is definitely on your side

Mahmoud Ali 11 May 2019, 12:46

Okay, you have a white paper to do anything that you obtain correct to fix

Marek 11 May 2019, 12:47

Please uninstall all third party modules first

Mahmoud Ali 11 May 2019, 12:49

Please uninstall all third party modules first, every time i try to uninstall it gives me http errore 500 i don’t know how to uninstall them could you help?

Marek 11 May 2019, 12:52

I just enabled Debug mode and see an error in the module “jxcaregoryproducts” https://take.ms/ct5Mh

Write you once again, the problem is on your side

Mahmoud Ali 11 May 2019, 12:54

Okay Marek,
I’m new in prestashop could you fix it for me?

Marek 11 May 2019, 12:54

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Mahmoud Ali 11 May 2019, 13:03

Okay Marek,
dati FTP is updated
thanks

Marek 11 May 2019, 13:04

FTP Host (Server name) - is wrong

Mahmoud Ali 11 May 2019, 13:25

I just accesseed the FTP,

Mahmoud Ali 11 May 2019, 13:29

If you need other data please let me know, please check the screen shots

Mahmoud Ali 11 May 2019, 14:02

Okay,
dati FTP is updated
thanks

Marek 11 May 2019, 14:18

yes, because you have correct “host”, please send it to me

Mahmoud Ali 11 May 2019, 14:20

you can find it in Website Access Details please let me know if its ok for you

Marek 11 May 2019, 14:24

Please be more careful.
Compare the host you gave me - https://take.ms/zoTvE and in your FTP client https://take.ms/C1SmT

Mahmoud Ali 11 May 2019, 14:29

Okay i inverted the user name with the server data

Marek 11 May 2019, 14:39

I have disabled all third-party modules and not Alysum has been installed correctly.
I want ot emphasise that such service is not covered by our support and I did that for you only because it’s urgent

Mahmoud Ali 11 May 2019, 14:40

Thank you for your help, really thanks

Marek 11 May 2019, 14:41

you are welcome

Mahmoud Ali 11 May 2019, 14:44

Now can i use it, or you have to do something else?

Marek 11 May 2019, 14:44

Yes, you can use it