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  • Priority: Critical
  • Status: Assigned

Ticket #14521 - Unable to Update Settings

Hi,

When I Enable Alysum Theme on PrestaShop and try to Add a new product or update an existing product, then it presents me the message “Unable to Update Settings.”

When I move back to the basic theme of PrestaShop then it saves changes. Why is it so?

I am attaching a screenshot as well. Please help me resolve the issue as I need to update the product catalogue and make the site live.

Regards

This ticket does not depend on any other tickets.

Marek (marek) 13 May 2019, 17:11

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Balaaj Muzaffar (Balaaj098) 13 May 2019, 17:27

I am setting it up on localhost. So recently how can I provide you with the required details?

Marek (marek) 13 May 2019, 17:50

I see the issue first time and not sure that is related to the theme. Try to disable module "Custom Tabs" and "Size Guide"

Balaaj Muzaffar (Balaaj098) 13 May 2019, 18:08

Dear, I think it is related to the theme, as I mentioned earlier when I edit or add products with Prestashop default theme, it works fine. I need a Size guide to use for my shop.

Balaaj Muzaffar (Balaaj098) 13 May 2019, 18:15

I did not activate any Custom tab or size Guide. I just installed the theme and tested it with the default settings that come with Alysum. I have also attached the screenshot for the console that shows 500 Internal error.

Marek (marek) 13 May 2019, 18:21

Please try my advice and let me know the result

Balaaj Muzaffar (Balaaj098) 13 May 2019, 18:41

Please guide me from where I Can Try to disable module "Custom Tabs" and "Size Guide"

Marek (marek) 13 May 2019, 19:01

Go to modules, find there those modules and disable them one by one

Balaaj Muzaffar (Balaaj098) 14 May 2019, 15:32

That is working fine when I disabled Size Guide, but when I am trying to make changes in Social, it is not saving and again a new Error.

Moreover, when I am trying to change the menu for the website, the page is not responsive at all. I am attaching screenshots for both.

menu.JPG (72.2 KiB)
Balaaj Muzaffar (Balaaj098) 14 May 2019, 17:28

That is working fine when I disabled Size Guide, but when I am trying to make changes in Social, it is not saving and again a new Error.

Moreover, when I am trying to change the menu for the website, the page is not responsive at all. I am attaching screenshots for both.

menu.JPG (72.2 KiB)
Marek (marek) 14 May 2019, 22:10

Here is fixed file for menu. Download attached file, unzip it and copy to the folder /modules/pk_amp/
As for saving issue, please read carefully error message. As I can see there is permissions problem, and that is not related to the theme.

Balaaj Muzaffar (Balaaj098) 18 May 2019, 12:17

Ok but as i can see it is issue related to the module named "pk_themesettings.php" on line no 2.
please guide me about it as you have already said me to disable one of the module that came up with the theme.

I need to use Size Guide on my website but the only solution you provided is to disable it?

The fist reply from your side is that it is not the issue of the theme. But when i see the module they are developed by Promokit that is most probably you.

If you already know the issue then why they have not been updated yet. You should have mentioned before i could make the purchase that every issue is "IS NOT RELATED TO THE THEME"

I need to know the solutions dear not hearing that is not related to the theme. Please read the error message appearing on the module. And please guide me as the updated version that you are selling is not even responsive. Please guide me through the issues as I am running out of time and i have to make the website live.

Moreover, I also need to use SIZE GUIDE, as you have already asked me to disable it as it is compatibility issues with your plugins and the theme that you are selling and then blaming the PrestaShop as it is nothing to do with the theme but the platform.

I am waiting for you solutions dear and not again "IS NOT RELATED TO THE THEME"

Balaaj Muzaffar (Balaaj098) 18 May 2019, 15:00

Without Size Guide, There is no use of this theme as I am not able to provide the customer with the selection of size and colour. How the customer will be able to select the size he wants?

And now when I try to enable the Size Guide module it is showing an error. I am stuck at it.

Balaaj Muzaffar (Balaaj098) 18 May 2019, 15:01

Please have a look at it.

size1.JPG (21.7 KiB)
size2.JPG (100.3 KiB)
Balaaj Muzaffar (Balaaj098) 18 May 2019, 15:15

Regarding Social Links when i Save settings it is displaying new error

social.JPG (74.6 KiB)
Marek (marek) 18 May 2019, 19:29

I'm not able to help you on your localhost.
As I can see the issue with Social Links there is a problem with writing permissions
As for Size Guide try to uninstall and install it back

Balaaj Muzaffar (Balaaj098) 19 May 2019, 08:43

Regarding Social Links when i Save settings it is displaying new error

social.JPG (74.6 KiB)
Marek (marek) 19 May 2019, 09:34

the issue with Social Links there is a problem with writing permissions

Balaaj Muzaffar (Balaaj098) 21 May 2019, 17:04

I am not even able to Uninstall It. So, do I need to upload it to the server and then you will be able to help me? What will be required to access my live site?

Balaaj Muzaffar (Balaaj098) 21 May 2019, 17:05

What sort of writing permissions? where can i find them? By the way, it is clear in the screenshot that it says resources are not available in pk_themesettings.

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