• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.05.19, 14:56
  • Opened by: lorenzo burrai
  • Closed by: Marek
  • Closed on: 28.05.19, 19:19
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14589 - AMP module

Hi, I bought Alysum but can’t find the AMP module to change mobile header color.
Is this module in Alysum theme or I have to buy it?

Thanks

Comments

lorenzo burrai 19 May 2019, 15:18

Other big problem: in mobile I can’t see my products in any category. How can I solve it?

Marek 20 May 2019, 11:17

Please give me a link to see that

lorenzo burrai 20 May 2019, 12:40

www.giubbonaristore.com

Marek 20 May 2019, 21:52

I see only a message Torneremo presto.

lorenzo burrai 21 May 2019, 01:02

Because I send the link many hours ago, I can’t keep the bad mobile version for a long time.

Marek 21 May 2019, 08:32

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

lorenzo burrai 21 May 2019, 09:39

filled. Any result?

Marek 22 May 2019, 11:05

Here is it https://take.ms/Q2e3v

lorenzo burrai 22 May 2019, 11:28

That’s the problem

No product in category

Marek 22 May 2019, 19:29

I see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

lorenzo burrai 22 May 2019, 22:21

Filled

lorenzo burrai 24 May 2019, 09:23

so, any news? Customers starting to complain again… I can’t go on without a working mobile version…

Marek 24 May 2019, 10:19

Sorry for the delay.
There is no access to your server through FTP in your profile, please update

lorenzo burrai 24 May 2019, 13:30

I filled it yesterday and kept all the day, and I saw the debugging mode activated many times. Wasn’t you?

I need a rapid solution, tell me the moment you’re going to check my issue so I give you ftp access

Marek 24 May 2019, 14:03

but all fields are empty https://take.ms/Swege

lorenzo burrai 24 May 2019, 14:55

now I filled the fields,

pls be careful cause site is running

lorenzo burrai 27 May 2019, 12:05

Is possible to have a partial refund?

AMP doesn’t work yet, mobile navigation is my biggest customers traffic. I need it. I’m sorry but I can’t wait anymore.

Marek 27 May 2019, 14:25

Go to themeforest and make a refund request

lorenzo burrai 27 May 2019, 21:20

Will I have update of Alysum theme anyway?

Cause I don’t want to re-start my project.

lorenzo burrai 27 May 2019, 22:13

Will I have update of Alysum theme anyway?

Cause I don’t want to re-start my project.