• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 21.05.19, 18:56
  • Opened by: lorenzo burrai
  • Closed by: Marek
  • Closed on: 11.06.19, 21:21
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14619 - Newsletter module problem

Hi,
newsletter modules give some problems.

Pk_contact doesn’t send email and shows no message like “email already in use” or similar.

Ps_emailsubscription as well and it has a unformatted send button as in attachment (blue arrow)

What can I do?

Comments

Marek 22 May 2019, 10:05

Hi, Lorenzo.
Newsletter fix:

body .newsletter-form-input {max-width:100%}

and contact form works fine for me https://take.ms/Ia4Hq

Tomas 22 May 2019, 10:08

Hello, build-in newsletter module are bargain. Marek could you make some tutorial, how to implement mailchimp integration? How to change pk-contact to mailchimp. Many thanks.

Marek 22 May 2019, 11:27

Unfortunately I can suggest you nothing about mail chimp. Try to find some tutorials on the internet

lorenzo burrai 22 May 2019, 12:13

I didn’t say Contact form is broken, it works.
Problem is in PK CONTACT

Marek 22 May 2019, 19:06

Please give me a link where I can see it

lorenzo burrai 22 May 2019, 22:09

Here you have all contact modules available https://www.giubbonaristore.com/content/8-test

Marek 24 May 2019, 11:10

Sorry for the delay.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back Office

lorenzo burrai 24 May 2019, 18:05

filled the fields

Marek 29 May 2019, 07:42

Please fill out access to FTP

Marek 29 May 2019, 07:42

I’ll try to resolve it today

Marek 29 May 2019, 07:45

and password to back office please

lorenzo burrai 29 May 2019, 09:34

BO filled

Marek 29 May 2019, 12:04

Newsletter works fine https://take.ms/AuI3P I have subscribed and got a confirmation email https://take.ms/AuI3P

Working on the issue with header on mobile devices

Marek 29 May 2019, 12:30

Mobile header should look like this now https://take.ms/bElCV But there is seems some cache, because my custom css is not applied yet

lorenzo burrai 29 May 2019, 13:39

No way for AMP?

Marek 29 May 2019, 15:49

Look. AMP is our main theme feature, and last half year we spent to build this module. We have a lot of ideas to implement in AMP version. We always works with our customers to get a feedback and implement most important features and fix bugs.
So, we are open for everyone.
What Amp problem do you have? Sorry, maybe you wrote about that, but we have huge tickets number last weeks and it’s hard to remember everyone

lorenzo burrai 29 May 2019, 15:57

I understand, I see the huge tickets number.

My issue is in AMP categories and products are empty. Try to navigate with the menu, you won’t see any categories page or products

lorenzo burrai 30 May 2019, 11:57

so, any news about AMP issue?

Marek 30 May 2019, 12:51

But you have to add menu items first. As I can see category page and product page works fine https://alysum5.promokit.eu/en/mobile/product/2-blouse and https://alysum5.promokit.eu/en/module/pk_amp/category?id_category=65


Read more about amp menu here http://alysum5.promokit.eu/promokit/documentation/#amp

lorenzo burrai 30 May 2019, 13:03

Pls check it again now.

I previously removed the menu items cause it didn’t work. Check it now and you’ll see the issue

Marek 30 May 2019, 14:54

I just updated Amp to latest version and it works fine now

lorenzo burrai 30 May 2019, 15:22

Thank you a lot, marek.

For the future, where can i find the updates of modules?

Ps. how i can add language selector in account menu, like in your demo version?

Marek 30 May 2019, 15:25

all updates for modules are released with the theme update.
Just make sure the module language module is installed and enabled, then go to AMP settings and make sure Language option is enabled too

lorenzo burrai 31 May 2019, 01:26

last issues on AMP :

- size choice and color choice is not visible in AMP product (see attachment)

- In the checkout process, step 2, if you choose a different country instead the default one, the page restart the process and doesn’t change the country

- Product page shows just 1 image instead the carousel

Marek 31 May 2019, 10:15

1. Fixed

Marek 31 May 2019, 10:20

2. it works for me https://take.ms/1OLOY

3. Carousel also works for me https://take.ms/tdSbu

lorenzo burrai 31 May 2019, 11:00

I mean this view. Step 2, Country choice.. try to switch Country. If you switch it restart from step 1 (see the attachments)

Marek 31 May 2019, 15:14

all updates for modules are released with the theme update.
Just make sure the module language module is installed and enabled, then go to AMP settings and make sure Language option is enabled too

lorenzo burrai 31 May 2019, 15:50

Do you mean I need all countries language pack for shipping all over the world? On the desktop theme there’s no issue about is.

The issue is in the shipping process, step 2. Try to change the Country of shipping and the error comes up. I tried also on mobile demo of Alysum: same issue.

Marek 31 May 2019, 16:03

1. The language switcher is here https://take.ms/aoTR5 2. do you mean the content is disappear after country changing ?

lorenzo burrai 31 May 2019, 16:12

1. The language switcher works fine.

2. I mean the Country you have to choose in the checkout process, in the ADDRESS section.

In your demo USA is the default Country selected for shipping. If I switch shipping country to Italy or anyone else the site don’t keep the selection.

lorenzo burrai 01 Jun 2019, 04:23

Did you see the issue of shipping Country change?

Marek 02 Jun 2019, 11:47

Yes, I see. Hope to find a solution as soon as possible. Sorry for the delay. The ticket has highest priority

Marek 05 Jun 2019, 16:17

Sorry for the delay. We spent 2 days on this issue, unfortunately with no success yet. But In any case we will find a solution, so don’t worry, just give us a little bit more time.

lorenzo burrai 05 Jun 2019, 20:58

This is a real problem for not italian customers and a big disservice for me… It’s difficult fro me to wait for long time more… how can i remedy meanwhile? I have to configure the whole site by css for good vision on mobile. Whata the files I have to set? Can I use css @media rules?

Marek 06 Jun 2019, 08:18

I understand, and that is a problem for all customers, that’s why it has highest priority. Sorry for the inconvenience. We will do our best to find a solution as soon as possible.
Yes, you can use @media rules in the Theme Settings → Customer CSS

lorenzo burrai 06 Jun 2019, 13:41

What are the parts I have to edit to adapt alysum to mobile properly?

Marek 08 Jun 2019, 13:27

You can write your CSS in the Theme Settings → Customer CSS