- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 22.05.19, 07:08
- Opened by: Loïc HARNISCH
- Closed by: Marek
- Closed on: 01.08.19, 12:14
- Reason: No answer from a customer
Ticket #14623 - Unable to install theme due to customproducttabs plugin
Hello,
I can’t reach in installing Alysum Theme, seems that “customproducttabs” module isn’t valid.
I have tried uploading from PS and by copying files via FTP.
Regards,
Loïc
Fresh PS 1.7.5.2 installation
Comments
Hi, Loïc.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office I’ll try to install it for you
done
I also need access to your server through FTP, seems something wrong with customproducttabs module
Yes, as mentioned in my topic Done.
Unable to connect https://take.ms/HoB2w
Please try with Active mode of your client.
The same with both “active” and “passive” modes
Can you try again please and send me your IP address. I may check the firewall
This issue seems to be common with Filezilla
https://bobcares.com/blog/filezilla-etimedout-error/
Users can attempt to correct ETIMEDOUT errors by adjusting the “Timeout” threshold in FileZilla’s settings, accessible by selecting the “Settings” option from the Edit menu and locating the “Timeout” section.
Hi,
We have open more ports, can you try again passive mode please ?
Regards
Now I can connect. How did you install the theme? it always show new module problem, I never seen that before
I have just copy the theme folder by ftp
Please remove it completely and try to install exactly like in this video tutorial https://www.youtube.com/watch?v=BUDCclN7Kkw
I have already tried this way but It seems to work now.
Have you changed something on the PS config or files ?
No, I didn’t change anything there. So this issue is solved now?