• Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 01.08.19, 12:16
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14673 - Error in Mobile


We have installed our Asylum perfectly and it works well in PC.
While configurating our AMP and web version in mobile, we noticed that the Carrousell of Product page doesnt work. For example, if there’s a product with different colors and pictures to choose, when you press the color you want it doesnt work and doesn’t show the picture with the right color. It only stays the main picture for all and its not able to show another. THis only happens in AMP version and also in web version ONLY IN MOBILE. In PC all carrousels and feathures, atributes..etc. work perfectly.
We have already made sure that carrousels and slides are abled in AMP version, so we don’t really know how to solve it.

Thanks a lot!

This ticket does not depend on any other tickets.

Marek (marek) 25 May 2019, 21:08

Hi, Maria Cristina Escamilla Morales.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Maria Cristina Escamilla Morales (M3ller) 26 May 2019, 09:45

Hi Marek,
Now you can find all my profile dates for you to acces in the website.
Thanks a lot!!!!

Marek (marek) 28 May 2019, 08:56

Hi, Maria Cristina Escamilla Morales.
It seems now works fine https://take.ms/pIbaG