• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 27.05.19, 15:19
  • Opened by: orawan phutong
  • Closed by: Marek
  • Closed on: 01.08.19, 12:21
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #14688 - Mobile theme doesn't load

Hi Marek, Our mobile version home page is blank after we changed the theme style.
Could you please check it? We assume it might be because of the theme settings. We tried to switch back to PrestaShop theme and it still doesn’t work.
Thank you

Comments

orawan phutong 28 May 2019, 06:51

Hi there, I think I found where the issue happens. It was working fine before I switched on option to use AMP in theme settings. Now it’s only looking for AMP home page for mobile devices and if AMP option switched off then it doesn’t load anything. How can I disable AMP but keep the responsive design of the theme?
Thanks

Marek 28 May 2019, 07:18

Hi, orawan phutong.
AMP is just an option of the theme. You can read more here http://alysum5.promokit.eu/promokit/documentation/#amp

Even if you keep it disabled the theme is responsive

orawan phutong 29 May 2019, 03:23

Marek, thank you. I’ve tried to disable amp and you’re right then the normal version of website loads with all items from home page being responsive but not Revolution Slider. Revolution Slider just shrinks in size and looks unreadable with fonts all over it. Is there a setting where revolution slider can be set up as responsive too? The only setting I found is at PromoKit→Revolution Slider→Slider Settings→Slide Layout. But that doesn’t work well with ‘Oldstyle’ revolution slider. Are there any other settings to make the slider responsive please?
Thanks

Marek 29 May 2019, 19:04

Yes, I see the issue. I suppose it’s because the text is hardcoded there. Try to remove it and add new text layer with your text

orawan phutong 03 Jun 2019, 16:55

Hi Marek, I’ve changed to another Revolution slider, is it how it should look like on mobile?
I’ve tried to find any hardcoded text but not succeeded.
Thanks for all your help!

Marek 04 Jun 2019, 09:24

It looks fine for me https://take.ms/Ssb20 . Or I missed something?